Data not refreshing after nightly sync

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Kingdon Diagnostics · Data not refreshing after nightly sync

Ryan Heslop reported the brain showing CRM data from the previous day despite the nightly sync completing. Bethan Lister identified that indexing had stalled midway. Ryan restarted it and it completed successfully.

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What happened

What this says

As at Fri 9 Oct 2026

Ryan Heslop reported the brain showing CRM data from the previous day despite the nightly sync completing. Bethan Lister identified that indexing had stalled midway. Ryan restarted it and it completed successfully.

Problem: Nightly sync logged complete but queries returned yesterday's data. Root cause: indexing stalled partway through after the sync pulled the records. Handling: Bethan asked whether records were indexed; Ryan confirmed sync completed but indexing failed halfway, then restarted indexing successfully. Watch: Freshness failure on customer's daily reporting; Enterprise customers are entitled to service credits for freshness breaches. Monitor for recurrence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

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First response (min)403

CSAT5

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created · Ryan Heslop 25 Nov 2025 17:43
The brain isn't showing the latest data from the CRM. The sync logs show the nightly job ran, but queries are returning yesterday's information instead of today's. Is there a known delay, or is something not working?
Public reply · Bethan Lister 26 Nov 2025 00:26
Hi Ryan, thanks for flagging that. Just so I've got this right, the nightly sync completed but the data in the brain is a day behind. Can you check whether all the new records were actually indexed? Sometimes the sync finishes but the indexing has an issue partway through.
Public reply · Ryan Heslop 26 Nov 2025 12:54
We checked and the sync did pull the records in, but you're right, the indexing looks like it stalled halfway through. We restarted it and it's finished now. The data is current again.
Status change · Bethan Lister 8 Dec 2025 11:19
Status change · 12 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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