Duplicate records in brain

Ticketclosed

Kingdon Diagnostics · Duplicate records in brain

Ryan Heslop reported duplicate customer records appearing as a suspected sync issue. Olivia Grant identified the problem in sync logs and ran deduplication to clean the data.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Ryan Heslop reported duplicate customer records appearing as a suspected sync issue. Olivia Grant identified the problem in sync logs and ran deduplication to clean the data.

Problem: Some customer records came through twice from a sync run. Handling: Olivia checked the sync logs, identified which connector caused the duplicates, and ran a deduplication process on the brain to clean the data. Quick resolution from identification to fix. Watch: This is the second duplicate issue reported by Kingdon (see also tkt_083_0001 and tkt_083_0009); monitor for pattern suggesting systemic indexing or sync deduplication problem.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)331

CSAT5

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Trail

Public reply · Ryan Heslop 5 Aug 2025 10:17
Just spotted some duplicate records appearing in the system. I think it might be a sync issue. Can you look into it for us?
Internal note · Olivia Grant 5 Aug 2025 11:58
Checked sync logs. Some customer records came through twice. Working out which connector caused it.
created · Ryan Heslop 5 Aug 2025 15:57
We're seeing duplicate customer records appearing in the brain. It looks like a sync issue. Can you investigate and let us know what happened?
Public reply · Olivia Grant 5 Aug 2025 21:28
Found it. A sync run pulled some customer records in duplicate. I've run a deduplication on your brain and the data is now clean.
Status change · Olivia Grant 7 Aug 2025 16:55
Status change · 11 Aug 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help