Duplicate records in referral search

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Kingdon Diagnostics · Duplicate records in referral search

Ryan Heslop reported duplicate invoice records appearing in searches for certain trusts, affecting payment reconciliation. The data is verified clean at source, so the problem is in indexing. Connor Webb requested specific examples.

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What happened

What this says

As at Fri 9 Oct 2026

Ryan Heslop reported duplicate invoice records appearing in searches for certain trusts, affecting payment reconciliation. The data is verified clean at source, so the problem is in indexing. Connor Webb requested specific examples.

Problem: Invoice records appearing twice in search results, but source data is verified clean. Root cause: likely indexing or deduplication issue. Handling: Connor asked for specific trust and invoice ID examples and suggested filtering by date range as a workaround while investigating. Watch: Unresolved; fourth duplicate issue reported by Kingdon (see also tkt_083_0001, 0005, 0008). This pattern suggests systemic indexing or deduplication problem requiring root cause analysis and fix.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

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First response (min)321

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created · Ryan Heslop 15 Dec 2025 10:48
We've noticed duplicate records appearing in the brain when we search for certain trusts' invoices. Some invoices are coming through twice, which is causing confusion when we reconcile outstanding payments against the data. We've checked our accounting system and there aren't actually duplicates at source, so something seems to be happening in the indexing.
Public reply · Connor Webb 15 Dec 2025 16:09
Hi Ryan, thanks for flagging this. Can you share an example of which trust and which invoice IDs are duplicated? That'll help us trace where the double-index is happening. In the meantime you could work around it by filtering your searches by date range.
Status change · Connor Webb 23 Dec 2025 14:24
Status change · 27 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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