Search results not filtering by date correctly

Ticketclosed

Kingdon Diagnostics · Search results not filtering by date correctly

Ryan reported a bug where search results do not respect the end date in filters, returning data beyond the specified range. Olivia identified and fixed a bug in the date picker timestamp passing.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Ryan reported a bug where search results do not respect the end date in filters, returning data beyond the specified range. Olivia identified and fixed a bug in the date picker timestamp passing.

Problem: Date range filtering in search was intermittently broken, particularly on the main search page, returning records beyond the specified end date.

Handling: Olivia diagnosed a bug in how the date picker passed the end timestamp to the query engine. The patch was deployed and tested successfully.

Watch: Monitor for similar filtering issues in other filter types.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)475

CSAT5

Helpdeskmade from

Trail

created · Ryan Heslop 28 Apr 2026 13:21
When we try to filter search results by date range, the results don't seem to respect the end date. If we search for invoices between January and March, we're getting April results too. It's hit-or-miss, sometimes it works, sometimes it doesn't.
Public reply · Olivia Grant 28 Apr 2026 21:16
Thanks for reporting this. Are you seeing the issue across all filters: dates, trust names, everything, or just dates? And does it happen when you search from the main page or from a dashboard you've built?
Public reply · Ryan Heslop 30 Apr 2026 10:32
Mainly from the main search page, and only with date filters. It's as if the end date isn't being applied at all. We're getting results from the entire dataset instead of the range we specified.
Public reply · Olivia Grant 5 May 2026 16:46
Found it. There's a bug in how the date picker passes the end timestamp to the query engine. We've patched it on our side and it's live now. Can you test it and let me know if the filtering works as expected?
Public reply · Ryan Heslop 7 May 2026 09:22
Tested it this morning. Date filtering is working correctly now. Thanks.
Status change · Olivia Grant 19 May 2026 14:41
Status change · 23 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help