Adding and removing users

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Kingdon Diagnostics · Adding and removing users

Ryan requested removal of a departing admin account (an imaging coordinator) and addition of two new users from finance and contract management teams. Bethan asked for specific user details to process the changes.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Ryan requested removal of a departing admin account (an imaging coordinator) and addition of two new users from finance and contract management teams. Bethan asked for specific user details to process the changes.

Problem: User lifecycle management following a staff departure and new team hires.

Handling: Bethan asked for names and email addresses to complete removals and additions. The ticket was solved 10 Aug 2026 but final confirmation is not shown.

Watch: An imaging coordinator departing is a potential key-person risk. Verify that knowledge transfer occurred and that this person was not the sole admin or critical questioner of the brain.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

Channelchat

First response (min)774

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created · Ryan Heslop 4 Aug 2026 15:10
Hi, one of our admins left the team last week. I need to remove their account from the brain. Also, we have two new people joining our operations and finance teams who'll need access. Can I add them? Ryan
Public reply · Bethan Lister 5 Aug 2026 04:04
Hi Ryan, I can help with that. Just so I've got this right, you need to remove one admin account and add two new users with account access. Can you provide me with the names and email addresses for the people you want to add, and confirm who the admin is that needs to be removed? Thanks, Bethan
Public reply · Ryan Heslop 6 Aug 2026 13:15
Sure. The admin leaving is one of our imaging coordinators. The two new users are from our finance and contract management teams. I can send you all their details separately. Ryan
Status change · Bethan Lister 10 Aug 2026 13:43
Status change · 14 Aug 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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