Referral connector not pulling new data

Ticketclosed

Kingdon Diagnostics · Referral connector not pulling new data

Referral connector stopped syncing due to authentication errors against the source system. Olivia identified credentials needed verification. Issue resolved within 2 business days.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Referral connector stopped syncing due to authentication errors against the source system. Olivia identified credentials needed verification. Issue resolved within 2 business days.

Problem: The referral connector had not pulled new records since the previous afternoon. Olivia identified authentication errors against the source system and asked Ryan to verify the API credentials.

Handling: Ryan confirmed credentials and the connector resumed syncing by 3 Jul 2026. Ticket remained open for administrative closure on 7 Jul 2026.

Watch: The first response took 251 minutes, indicating possible queue pressure.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)251

CSAT5

Helpdeskmade from

Trail

created · Ryan Heslop 1 Jul 2026 16:47
Our referral data connector hasn't pulled any new records since yesterday afternoon. The brain is showing data from last week, but we should have several new referrals coming through from each trust today. Can you check what's happening on your end?
Public reply · Olivia Grant 1 Jul 2026 20:58
Hi Ryan. I've checked the connector and it's hitting authentication errors against your source system. Can you confirm the API credentials in your account settings are still valid? Sometimes those expire without warning.
Status change · Olivia Grant 3 Jul 2026 12:12
Status change · 7 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help