Connector sync failure

Ticketclosed

Kingdon Diagnostics · Connector sync failure

Ryan Heslop reported the referrals connector had not pulled data for several days. Connor Webb resolved it by having Ryan delete and re-authenticate the connector with the referrals system.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Ryan Heslop reported the referrals connector had not pulled data for several days. Connor Webb resolved it by having Ryan delete and re-authenticate the connector with the referrals system.

Problem: Connector stopped syncing; last successful batch was several days before report. Handling: Connor asked when data last came through, Ryan checked logs and confirmed several days gap, then Connor suggested connector reset via delete and re-authentication. Ryan confirmed fresh data resumed immediately. Watch: Several-day detection lag suggests limited monitoring on customer side; recommend proactive alerting for sync failures.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)924

Helpdeskmade from

Trail

created · Ryan Heslop 24 Apr 2025 09:26
Our referrals connector has stopped pulling data. We noticed it wasn't syncing a couple of days ago. Can you help us get it running again?
Public reply · Connor Webb 25 Apr 2025 00:50
Thanks for getting in touch. Just so I've got this right, the referrals connector has stopped syncing data, is that correct? Can you tell me when you last saw new data come through?
Public reply · Ryan Heslop 29 Apr 2025 15:44
Looking back at the sync logs, the last successful batch came through several days ago. Nothing since then. We haven't made any changes on our end.
Public reply · Connor Webb 30 Apr 2025 12:39
Can you try deleting the connector in your Snowflake instance and re-authenticating it with your referrals system? That usually resets the sync and gets fresh data flowing.
Public reply · Ryan Heslop 2 May 2025 13:51
Just tried that and it's working again, fresh data is coming through. Thanks for the help.
Status change · Connor Webb 23 May 2025 11:21
Status change · 27 May 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help