Data refresh stuck, missing today's tickets

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Kingdon Diagnostics · Data refresh stuck, missing today's tickets

Ryan Heslop reported nightly refresh incomplete mid-morning on 18 Jun 2026; missing reporting-turnaround tickets blocked SLA tracking. Olivia found reporting-turnaround connector hit temporary sync error; reset and full refresh completed 22 Jun 2026.

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What happened

What this says

As at Fri 9 Oct 2026

Ryan Heslop reported nightly refresh incomplete mid-morning on 18 Jun 2026; missing reporting-turnaround tickets blocked SLA tracking. Olivia found reporting-turnaround connector hit temporary sync error; reset and full refresh completed 22 Jun 2026.

Problem: Ryan Heslop reported refresh not complete by mid-morning on 18 Jun 2026, blocking daily standup and SLA tracking across trusts. Missing reporting-turnaround tickets from that day.

Handling: Olivia Grant investigated refresh logs and found the reporting-turnaround connector hit a temporary sync error. She reset the connector; full refresh completed 22 Jun 2026. Internal investigation revealed API rate limit hit on the ticket source.

Watch: Rate limit hit on high-volume connector indicates potential recurrence risk. Platform team noted need to review batch sizing for high-volume accounts. Confirm fix prevents API limit issues on future refreshes.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelchat

First response (min)141

CSAT5

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created · Ryan Heslop 18 Jun 2026 09:10
The refresh hasn't completed yet and it's now mid-morning. We're missing today's reporting-turnaround tickets and it's affecting our ability to track SLAs across the trusts. This is a blocker for our daily standup.
Public reply · Olivia Grant 18 Jun 2026 11:31
I'm on it. Checking the refresh logs now and will update you in the next half hour.
Public reply · Ryan Heslop 18 Jun 2026 12:23
Thanks. Any idea what's holding it up?
Public reply · Olivia Grant 22 Jun 2026 16:04
It was the reporting-turnaround connector, looks like one of your ticket sources hit a temporary sync error. We've reset it and it's pulling again. Full refresh completed this morning.
Internal note · Olivia Grant 23 Jun 2026 10:44
API rate limit hit on ticket source. Platform team to review batch sizing for high-volume accounts.
Public reply · Ryan Heslop 23 Jun 2026 13:09
Understood. Is this likely to happen again, or have you fixed it permanently?
Status change · Olivia Grant 25 Jun 2026 11:14
Status change · 29 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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