B-Glass
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Marchbank Couriers

Lost£0
made from

AI facts

As at Fri 9 Oct 2026

Marchbank Couriers held B-Glass Starter under an executed order form signed 10 Nov 2023 at £20k a year plus £6,000 implementation, for 24 Nov 2023 to 23 Nov 2024. The renewal deal closed lost on 18 Oct 2024 with the reason in-house build. No later order form or invoice is held. The organisation asked 0 questions in the last 12 months, against 4929 in the year to October 2024. Both invoices were paid, but not within terms.

Read from 7 calls · 15 email threads · 8 tickets · 2 deals · 4 people · 7 documents, newest 5 Nov 24

AImade from

Profile

Updated 9 Oct 26
  • IndustryLogisticsSource: CRM company record
  • Websitemarchbank.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityEdinburghSource: CRM company record
  • Size240 employeesSource: CRM company record
  • CRM ownerTom AshdownSource: CRM company record · Account Executive · CSM Daniel Okafor
  • Customer since24 Nov 2023Source: first executed order form ctr_104_01, signed 10 Nov 2023 · Starter tier · In the CRM since 7 Jun 2023
  • TypeChurneddiffersSource: contracts and invoices (signals) · CRM stage former_customer · The sources disagree
  • StateLostSource: AI assessment · As at Fri 9 Oct 2026 · written 13 Oct 2026
CRMmade from

AI opinion

As at Fri 9 Oct 2026

Lost, because the Starter term ended on 23 Nov 2024 and the renewal deal closed lost to an in-house build. Three named contacts lost platform access that day, and no questions have been asked since. Any win-back would start with Lorna Wishart.

SignalsMarchbank Couriers – RenewalMarchbank Couriers - Order Form (signed)Marchbank Couriers / BG-Demo – RenewalINV-104-0002Calum Sneddon

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

Key facts

Updated 9 Oct 26
  • TierStarterSource: deal_104_01
  • Last contact30 Sep 2024Call: Marchbank Couriers / BG-Demo – Renewal · 739 days before 9 Oct 2026
  • Tenanteu-west-2Source: product analytics, reporting since Nov 2023 · 3 connectors configured
  • Licensed seats1510 active users in Sep 2026
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Tom Ashdown emails Lorna Wishart to ask how Marchbank Couriers' in-house build is serving the team and to propose a short discovery call about returning to Starter. Re engage
Who
Tom Ashdown Tom Ashdown
When
This week by 9 Oct 2026
Why
Tom Ashdown should reopen contact with Lorna Wishart, Marchbank Couriers' former champion, with a win-back offer built on her own 30 Sep 2024 remark that search use was growing. The account has been silent since 2024.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

The story

As at Fri 9 Oct 2026
Lost

Lost: Marchbank Couriers' Starter term ended on 23 Nov 2024 after the renewal closed lost to an in-house build on 18 Oct 2024. No questions in the last 12 months. Tom Ashdown is to approach former champion Lorna Wishart about a win-back.

Lost. Marchbank Couriers held Starter under the executed order form of 10 Nov 2023 at £20k a year to 23 Nov 2024. The renewal deal closed lost on 18 Oct 2024, citing an in-house build.

Questions fell from 4929 in the year to October 2024 to 0 in the last 12 months, and Calum Sneddon asked 36% of that earlier total. Lorna Wishart, Derek Imrie and Calum lost platform access on 23 Nov 2024.

On the 30 Sep 2024 renewal call, Lorna said search use was growing, yet Derek did not sign, and the records do not show why. Any win-back now competes with that internal tool.

Tom Ashdown emails Lorna by 9 Oct 2026 to ask how the in-house build is serving the team and to propose a discovery call. Daniel Okafor prepares a value recap, and Owen Tallis agrees terms at the £22k v2 Starter list.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0£10k£20kNov 23Feb 24May 24Aug 24Nov 24newchurn£0£0Nov 23: Contracted ARR £19,500; Invoiced ARR £19,500Dec 23: Contracted ARR £19,500; Invoiced ARR £19,500Jan 24: Contracted ARR £19,500; Invoiced ARR £19,500Feb 24: Contracted ARR £19,500; Invoiced ARR £19,500Mar 24: Contracted ARR £19,500; Invoiced ARR £19,500Apr 24: Contracted ARR £19,500; Invoiced ARR £19,500May 24: Contracted ARR £19,500; Invoiced ARR £19,500Jun 24: Contracted ARR £19,500; Invoiced ARR £19,500Jul 24: Contracted ARR £19,500; Invoiced ARR £19,500Aug 24: Contracted ARR £19,500; Invoiced ARR £19,500Sep 24: Contracted ARR £19,500; Invoiced ARR £19,500Oct 24: Contracted ARR £19,500; Invoiced ARR £19,500Nov 24: Contracted ARR £0; Invoiced ARR £0

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Nov 24): Contracted ARR £0; Invoiced ARR £0. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_104.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Nov 23£19,500£19,500
Dec 23£19,500£19,500
Jan 24£19,500£19,500
Feb 24£19,500£19,500
Mar 24£19,500£19,500
Apr 24£19,500£19,500
May 24£19,500£19,500
Jun 24£19,500£19,500
Jul 24£19,500£19,500
Aug 24£19,500£19,500
Sep 24£19,500£19,500
Oct 24£19,500£19,500
Nov 24£0£0
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Nov 24
10of 15 included on the tier
Questions asked · Nov 24
395
Connectors configured · Nov 24
3of 4 included on the tier
Active admins · Nov 24
1
Data volume · Nov 24
3.5 GB
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (15)Right axisQuestions asked
00830015600Nov 23Jan 24Mar 24May 24Jul 24Sep 24Nov 24Included users (15)1510395Nov 23: Active users 1; Licensed seats 15; Questions asked 5Dec 23: Active users 6; Licensed seats 15; Questions asked 72Jan 24: Active users 8; Licensed seats 15; Questions asked 371Feb 24: Active users 9; Licensed seats 15; Questions asked 443Mar 24: Active users 10; Licensed seats 15; Questions asked 482Apr 24: Active users 10; Licensed seats 15; Questions asked 507May 24: Active users 10; Licensed seats 15; Questions asked 519Jun 24: Active users 10; Licensed seats 15; Questions asked 515Jul 24: Active users 10; Licensed seats 15; Questions asked 585Aug 24: Active users 10; Licensed seats 15; Questions asked 343Sep 24: Active users 10; Licensed seats 15; Questions asked 515Oct 24: Active users 10; Licensed seats 15; Questions asked 572Nov 24: Active users 10; Licensed seats 15; Questions asked 395

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Latest (Nov 24): Active users 10; Licensed seats 15; Questions asked 395. Basis: product usage, facts.usage_monthly:org_104, signals:org_104.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Nov 231155
Dec 2361572
Jan 24815371
Feb 24915443
Mar 241015482
Apr 241015507
May 241015519
Jun 241015515
Jul 241015585
Aug 241015343
Sep 241015515
Oct 241015572
Nov 241015395
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (4)Right axisData volume
00.0 GB22.0 GB44.0 GBNov 23Jan 24Mar 24May 24Jul 24Sep 24Nov 24Included connectors (4)3.5 GB31Nov 23: Connectors configured 0; Active admins 1; Data volume 0.00 GBDec 23: Connectors configured 2; Active admins 1; Data volume 1.92 GBJan 24: Connectors configured 3; Active admins 1; Data volume 2.94 GBFeb 24: Connectors configured 3; Active admins 1; Data volume 3.00 GBMar 24: Connectors configured 3; Active admins 1; Data volume 3.06 GBApr 24: Connectors configured 3; Active admins 1; Data volume 3.11 GBMay 24: Connectors configured 3; Active admins 1; Data volume 3.17 GBJun 24: Connectors configured 3; Active admins 1; Data volume 3.23 GBJul 24: Connectors configured 3; Active admins 1; Data volume 3.29 GBAug 24: Connectors configured 3; Active admins 1; Data volume 3.34 GBSep 24: Connectors configured 3; Active admins 1; Data volume 3.40 GBOct 24: Connectors configured 3; Active admins 1; Data volume 3.46 GBNov 24: Connectors configured 3; Active admins 1; Data volume 3.50 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Nov 24): Connectors configured 3; Active admins 1; Data volume 3.5 GB. Basis: product usage, facts.usage_monthly:org_104, signals:org_104.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Nov 23010.00 GB
Dec 23211.92 GB
Jan 24312.94 GB
Feb 24313.00 GB
Mar 24313.06 GB
Apr 24313.11 GB
May 24313.17 GB
Jun 24313.23 GB
Jul 24313.29 GB
Aug 24313.34 GB
Sep 24313.40 GB
Oct 24313.46 GB
Nov 24313.50 GB
Usagemade from

Documents

Updated 9 Oct 26

7 documents in 3 folders; 1 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

CRMmade from

Open tickets

No open tickets.

Helpdeskmade from

Activity

CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Marchbank Couriers' pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 37 AI summaries of 41 raw things (calls, tickets, emails, news), 4 people (4 with an AI write-up) and 6 staff (0 with an AI write-up), shown on 7 pages.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Usage
made from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.
Help

Ask B

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