Marchbank Couriers - Proposal
Documentfinal Marchbank Couriers · proposal · final · 8 Sep 2023
A proposal dated 8 Sep 2023 for the Starter tier: 99.5% availability, P1 response within 4 business hours, £20k subscription plus £6,000 implementation, £26k total. It is a proposal, not executed paper, despite the stored status final.
What it says
What this says
As at Fri 9 Oct 2026A proposal dated 8 Sep 2023 for the Starter tier: 99.5% availability, P1 response within 4 business hours, £20k subscription plus £6,000 implementation, £26k total. It is a proposal, not executed paper, despite the stored status final.
What it is: a version 1 proposal for the Starter tier, filed under the customer's Proposals folder and created 2023-09-08. The text asks the customer to confirm before moving to contract, so it is an open item and not a contract.
Commits: it states "99.5% availability guarantee", "Support response for priority issues within 4 business hours" and a "Monthly service credit of 5% if we miss availability". Pricing is £20k for the annual subscription and £6,000 for a 4 week implementation, £26k in total, invoiced in advance on 30-day net terms.
Unusual: nothing off the standard Starter terms in the price book v1 list. No discount is shown.
Not settled: the evidence does not show a signatory, an executed order form, a go-live date or named connectors. The renewal is tied to the anniversary of go-live, which is not dated here. Any executed order form would override these figures.
As found in this document
As at Fri 9 Oct 2026- Price£25,500Source: the AI read of this record
- Availability99.5% availability guaranteeSource: the AI read of this record
- P1 responseSupport response for priority issues within 4 business hoursSource: the AI read of this record
- Service creditMonthly service credit of 5% if we miss availabilitySource: the AI read of this record
- Subscription price£19,500 (annual)Source: the AI read of this record
- Implementation fee£6,000 (4 weeks)Source: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- Billing and paymentInvoicing is in advance of each 12-month term on 30-day net payment termsSource: the AI read of this record
- RenewalAnnual subscription renews on the anniversary of go-liveSource: the AI read of this record
Body
Marchbank Couriers - Proposal
Executive Summary
BG-Demo helps teams stop reconciling systems by hand and start asking your data questions directly. We connect your CRM, emails, calls, tickets and other systems into one AI-queryable brain, run inside your own Snowflake account.
This proposal covers the delivery and first year of our Starter tier for Marchbank Couriers.
The Offering
Starter tier gives your customer services team:
- Access for up to 15 users
- Connection to up to 4 source systems
- Search, chat and guided pages across your data
- One check-in every six months
- 99.5% availability guarantee
- Support response for priority issues within 4 business hours
- Monthly service credit of 5% if we miss availability
Scope and Timeline
Implementation phase: 4 weeks, led by our team, to connect your systems, load your data and train your team. We commit to have your Snowflake account running by the end of the implementation period.
Go-live: Your team can start asking questions immediately on day one of the subscription.
Pricing
Read the whole document (1,637 characters)
| Item | Quantity | Unit Price | Total |
|---|---|---|---|
| B-Glass – Starter (annual) | 1 | £20k | £20k |
| Implementation – Starter (4 weeks) | 1 | £6,000 | £6,000 |
| Total contract value | £26k |
Annual subscription renews on the anniversary of go-live. Invoicing is in advance of each 12-month term on 30-day net payment terms.
Next Steps
Please confirm that this proposal meets your requirements, and we will move to contract. We aim to execute and start implementation within two weeks of approval.