Marchbank Couriers - Master Services Agreement v2
Documentdraft Marchbank Couriers · contract · draft · 9 Oct 2023
Draft Starter-tier MSA for 24 Nov 2023 to 23 Nov 2024: 99.5% uptime, P1 response 4 business hours, Starter £20k plus £6,000 implementation, total £26k. Marked DRAFT; no signature shown.
What it says
What this says
As at Fri 9 Oct 2026Draft Starter-tier MSA for 24 Nov 2023 to 23 Nov 2024: 99.5% uptime, P1 response 4 business hours, Starter £20k plus £6,000 implementation, total £26k. Marked DRAFT; no signature shown.
What it is: a draft Master Services Agreement, version 2, between BG-Demo Ltd and Marchbank Couriers for the Starter tier. The text is headed "DRAFT" and matches the stored status.
Commits: availability "99.5% uptime", P1 response "4 business hours", and a service credit of "5% of one month's fee if availability falls below 99.5% in any month". Data refresh is "Completed by 07:00 UK time each business day". Invoice is issued upfront on the effective date, payment within 30 days.
Unusual: nothing departs from the standard Starter terms in the brief. Termination is by 90 days' written notice before expiry, and there is no auto-renewal wording.
Not settled: the document shows no signatures or signing date, so it is an open item, not contracted terms. It does not say whether an executed copy exists or which terms were finally agreed.
As found in this document
As at Fri 9 Oct 2026- Date end23 Nov 2024Source: the AI read of this record
- Date start24 Nov 2023Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- P1 response time4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee if availability falls below 99.5% in any monthSource: the AI read of this record
- Data refreshCompleted by 07:00 UK time each business daySource: the AI read of this record
- Starter subscription price£19,500Source: the AI read of this record
- Implementation price£6,000 (Starter, 4 weeks)Source: the AI read of this record
- Total£25,500Source: the AI read of this record
- BillingInvoice issued upfront on the effective date. Payment due within 30 days.Source: the AI read of this record
- Notice to decline renewal90 days' written notice before the expiry dateSource: the AI read of this record
Body
Marchbank Couriers - Master Services Agreement v2
DRAFT
1. Parties
This Agreement is between:
- BG-Demo Ltd, a company registered in England and Wales
- Marchbank Couriers, hereafter "Customer"
2. Services
BG-Demo will provide B-Glass at the Starter tier, including:
- Access for up to 15 users
- Connections to up to 4 systems
- Search, chat and pages over the Customer's data
- Nightly data refresh
- Email and chat support
Implementation includes configuration, data loading, and training, delivered over 4 weeks.
3. Term
Effective date: 24 November 2023 Expiry date: 23 November 2024
4. Pricing and Billing
| Item | Unit Price | Quantity | Net |
|---|---|---|---|
| B-Glass – Starter | £20k | 1 | £20k |
| Implementation – Starter (4 weeks) | £6,000 | 1 | £6,000 |
| Total | £26k |
Invoice issued upfront on the effective date. Payment due within 30 days.
5. Service Levels
Read the whole document (1,489 characters)
- Availability: 99.5% uptime
- P1 Response time: 4 business hours
- Service credit: 5% of one month's fee if availability falls below 99.5% in any month
- Data refresh: Completed by 07:00 UK time each business day
6. Confidentiality and Data
Customer and BG-Demo will keep each other's confidential information confidential. The Data Processing Agreement sets out data protection terms.
7. Termination
Either party may decline renewal by giving 90 days' written notice before the expiry date.