Chart not displaying correctly on dashboard

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Marchbank Couriers · Chart not displaying correctly on dashboard

Calum reported a customer response time chart on a dashboard was not rendering. Connor asked for dashboard name and browser console errors. Calum checked, found no errors, refreshed the page and cleared cache, and the chart rendered.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Calum reported a customer response time chart on a dashboard was not rendering. Connor asked for dashboard name and browser console errors. Calum checked, found no errors, refreshed the page and cleared cache, and the chart rendered.

Problem: A bar chart showing customer service response times was displaying as an empty box. Handling: Connor asked for the dashboard name and browser console details. Calum checked the console, found no errors, refreshed the page and cleared cache, and the chart appeared. Watch: Resolved as a temporary browser cache issue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)869

CSAT4

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created · Calum Sneddon 5 Nov 2024 08:49
I'm seeing a display issue on one of the dashboards: a chart that shows customer service response times isn't rendering properly. It just shows an empty box. Not blocking our work but it should be displaying a bar chart.
Public reply · Connor Webb 5 Nov 2024 23:18
Hi Calum, thanks for reporting this. I can help. Can you tell me which dashboard this is on and if you're seeing any error messages in the browser console? If you open your browser developer tools (F12) and check the Console tab, let me know if there's anything red in there.
Public reply · Calum Sneddon 6 Nov 2024 13:57
I had a look at the console and there's no error messages showing. I tried refreshing the page and clearing my cache and the chart came back fine now. Must have been a temporary glitch. All working as expected.
Status change · Connor Webb 20 Nov 2024 11:14
Status change · 24 Nov 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help