Marchbank Couriers
What the paper says
Document roll-up
As at Fri 9 Oct 2026Marchbank Couriers holds a signed Starter order form, MSA and DPA dated 10 Nov 2023 at £20k a year plus £6,000 implementation, for 24 Nov 2023 to 23 Nov 2024. No later executed paper is held, so the documents do not show the current contract.
Executed: Three documents carry the stored status executed, all dated 10 Nov 2023: the MSA, the DPA and the order form. All seven documents held were read, so this roll-up covers the full folder.
Executed: The signed order form sets B-Glass Starter at £20k a year plus £6,000 implementation, total £26k, for 24 Nov 2023 to 23 Nov 2024. Nell Ashcombe signed for BG-Demo and Tom Ashdown, Account Owner, for Marchbank Couriers.
Open items: Two drafts remain in the folder: Proposal v1 of 5 Sep 2023 and MSA v2 of 9 Oct 2023. Both were superseded on 10 Nov 2023 by the signed paper.
Open items: The proposal of 8 Sep 2023 is stored as final but is a proposal, not contracted terms. Its figures match the signed order form: £20k subscription and £6,000 implementation.
Contradictions:
- Proposal v1 of 5 Sep 2023 scopes three connectors; the onboarding plan of 2 Dec 2023 sets four connectors live as a success criterion.
- Proposal v1 says renewal from Year 2 is at the then-current pricing; the signed order form states no automatic renewal and 90 days' notice to cancel.
- The proposal of 8 Sep 2023 says the subscription renews on the anniversary of go-live; the signed MSA and order form give a fixed expiry of 23 Nov 2024 with no renewal clause.
Contradictions: The draft MSA v2 of 9 Oct 2023 matches the signed MSA on price, dates and service levels. It is not a source of conflict.
Commitments: The signed order form commits 99.5% availability, a 4 business hours P1 response, a 5% service credit, net 30 days payment and live connectors within 4 weeks. The signed MSA adds data refresh completed by 07:00 UK time each business day.
Commitments: The signed DPA requires ten business days' notice of new subprocessors. It also requires deletion or return of Personal Data within thirty days of termination.
Gaps: The executed term ended on 23 Nov 2024, and no later order form, renewal or price change is held. The documents do not show the contract position at 9 Oct 2026.
Gaps: The signed DPA's Marchbank Couriers signature block has no name, role or signature, only a date. The onboarding plan by Callie Brennan names no customer signatory.
Executed terms
As at Fri 9 Oct 2026- BillingAnnual subscription in advanceSource: doc_104_006
- End2024-11-23Source: doc_104_006
- Price£19,500 a yearSource: doc_104_006
- Service levels["Availability SLA: 99.5%", "P1 support response time: 4 business hours", "Service credit: 5% of one month's subscription fee"]Source: doc_104_006
- Start2023-11-24Source: doc_104_006
- Term months12Source: doc_104_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft Starter master services agreement draft · contract · 9 Oct 2023
- Signed Starter tier MSA executed · contract · 10 Nov 2023
- Data processing agreement, version 1 executed · dpa · 10 Nov 2023
- Signed Starter order form, first term executed · order form · 10 Nov 2023
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 2 Dec 2023
- Proposals (2)
- Draft Starter tier proposal draft · proposal · 5 Sep 2023
- Starter tier proposal and pricing issued · proposal · 8 Sep 2023
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Marchbank Couriers - Proposal v1 | Marchbank Couriers - Onboarding Plan | Proposal v1 of 5 Sep 2023 scopes three connectors; the onboarding plan of 2 Dec 2023 sets four connectors live as a success criterion. |
| Marchbank Couriers - Proposal v1 | Marchbank Couriers - Order Form (signed) | Proposal v1 of 5 Sep 2023 says renewal from Year 2 is at the then-current pricing; the signed order form states no automatic renewal and 90 days' notice to cancel. |
| Marchbank Couriers - Proposal | Marchbank Couriers - Master Services Agreement (signed) | The proposal of 8 Sep 2023 says the subscription renews on the anniversary of go-live; the signed MSA has a fixed expiry of 23 Nov 2024 and no renewal clause. |