Who they are
Insight
As at Fri 9 Oct 2026Customer Success Manager at Carrowkeel Software in Dublin and a regular user, not an admin. Asks 7% of the organisation's questions, has raised several tickets, and reported the product usage connector fault that is still open as of 9 Oct 2026.
Role: Customer Success Manager in Dublin, recorded in the CRM as a user, with a platform account created on 15 Aug 2025 and no admin rights. She joined the demo, training and support threads and has been a steady contact since the Growth purchase.
Influence: a daily user and active reporter of connector and data issues. She asked for PDF export to share dashboards with clients, which points to wider use. The 2025 demo notes say the economic decision sits with others at Carrowkeel.
Watch: the product usage connector ticket, open since 22 Sep 2026 with an invalid API key error. Event invitations from BG-Demo have had no recorded reply.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Carrowkeel Software | Customer Success Manager | user | siobhan.nolan@carrowkeel.example |
Activity
- 22 Sep 2026ticketProduct usage connector not syncing
- 22 Sep 2026eventRevenue leaders roundtable
+36
- 17 Sep 2026email threadInvitation: Revenue leaders roundtable in London
- 30 Apr 2026ticketDashboard PDF export
- 5 Dec 2025email threadSupport follow-up
- 4 Dec 2025ticketNew user can't see any data
- 2 Dec 2025ticketZendesk ticket count mismatch
- 25 Nov 2025eventRevenue leaders roundtable
+29
- 10 Nov 2025email threadInvitation: Revenue leaders roundtable, London
- 22 Oct 2025ticketDuplicate records showing up
- 13 Oct 2025callCarrowkeel Software / BG-Demo – Training
- 8 Oct 2025callCarrowkeel Software / BG-Demo – Training
- 3 Oct 2025email threadTraining materials and attendees
- 3 Oct 2025email threadTraining session scheduling
- 23 Sep 2025eventRevenue leaders roundtable
+37
- 12 Jun 2025email threadFollow-up: demo on your data
+1
- 11 Jun 2025callCarrowkeel Software / BG-Demo – Demo
+1
- 27 May 2025eventRevenue leaders roundtable
+32
- 10 May 2025email threadRoundtable invitation: revenue leaders, London