Duplicate records showing up

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Carrowkeel Software · Duplicate records showing up

Carrowkeel's property records were duplicated with conflicting values, confusing query results. Root cause was a Zendesk connector sync that ran during customer data reconciliation. Resolved by resyncing the connector.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Carrowkeel's property records were duplicated with conflicting values, confusing query results. Root cause was a Zendesk connector sync that ran during customer data reconciliation. Resolved by resyncing the connector.

Problem: Siobhán reported duplicate records for several properties with different values, making queries unreliable. Olivia asked for specific examples to trace the source.

Handling: Internal logs revealed the Zendesk connector had synced while the customer was reconciling, picking up both old and new records. Olivia resynced to clean up, resolving the issue by 23 Oct 2025.

Watch: Connector sync during customer data changes can cause duplicates. Pattern monitoring elsewhere would reduce similar reports.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

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First response (min)101

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created · Siobhán Nolan 22 Oct 2025 08:51
Hi, We're seeing a data quality issue in the brain. We're getting duplicate records for several of our properties, and I'm seeing multiples of quite a few of them. Some of the duplicates have slightly different values too, which is confusing people when they're running queries. Can you look into what's going on? Thanks, Siobhán
Public reply · Olivia Grant 22 Oct 2025 10:32
Hi Siobhán, Thanks for flagging. Duplicates usually happen when a connector picks up records twice, often because something changed in the source system while we were syncing. Can you give me an example? A property name or ID would help me find the exact duplicates and trace where they're coming from. I'll get onto it now. Olivia
Internal note · Olivia Grant 22 Oct 2025 14:25
Checked logs. Zendesk connector sync ran at 15:15 UTC on 21st. Customer had reconciliation in Zendesk at 15:00 same day, connector picked up both old and new records before dedup logic ran. Resyncing connector now to clean up. Should be resolved by end of business.
Status change · Olivia Grant 23 Oct 2025 17:09
Status change · 27 Oct 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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