What was said
What this says
As at Fri 9 Oct 2026After the 12 Jun 2025 demo, Siobhán Nolan asked whether one agency group's tickets, renewal date and usage can be seen together, and how much she could set up herself. Sophie Ling confirmed the first and offered a session with Anya Petrova.
Ask: Siobhán wants a single-group view she would use most days, and to know what she can set up without engineering help.
Customer view: Satisfied with the answer ("that answers it") and keen on a short session with Anya.
Next: Siobhán to agree timing with Aoife Mulcahy and reply that week.
The thread
Updated 9 Oct 26Typesales
Messages4
First message2025-06-12
Last message2025-06-16
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Messages
- Sophie Ling 12 Jun 2025 14:56Hi Aoife, hi Siobhán, Thanks for joining the demo today. I have copied Anya, our Solutions Engineer, who ran it. The parts that seemed to land were the view of tickets and renewals side by side and the usage per agency group. If there is anything you wanted to see that we did not get to, tell us and Anya can pick it up. Best, Sophie
- Siobhán Nolan 12 Jun 2025 15:26Hi Sophie, Thanks, that was helpful. One thing I would like to understand better: can we ask the brain about a single agency group and see tickets, renewal date and usage together? That is what I would do most days. Also, how much of this would I be able to set up myself without engineering help? Siobhán
- Sophie Ling 16 Jun 2025 12:18Hi Siobhán, Sorry for the delay, I wanted Anya to check the detail with me. Yes, asking about one agency group and seeing tickets, renewal and usage together is exactly how it is meant to be used. You would ask in plain language in chat, or build a page for the groups you review regularly. Setting up the connections to your systems is something we do with your team during implementation, so you would not be left to do that alone. Anya is happy to run a short session with you if that would help. Best, Sophie
- Siobhán Nolan 16 Jun 2025 12:54Thanks Sophie, that answers it. A short session with Anya would be good. I will talk to Aoife about timing and come back to you this week. Siobhán
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