Support follow-up
Email thread Carrowkeel Software · support
Olivia Grant says a fix is in and asks Siobhán Nolan to check it. Siobhán says most of it looks right but one agency group is unconfirmed. Olivia then assumes it is fine and keeps the ticket open a few more days.
What was said
What this says
Current to 14 Oct 26Olivia Grant says a fix is in and asks Siobhán Nolan to check it. Siobhán says most of it looks right but one agency group is unconfirmed. Olivia then assumes it is fine and keeps the ticket open a few more days.
Ask: Olivia asked Siobhán to compare the corrected data with her own system and send an example if it still looked off.
Customer view: Siobhán said most of it looks right but was not sure one agency group lines up, pending a colleague's check. She apologised for the slow reply.
Next: Olivia treated the silence as acceptance. The evidence does not show a final answer from Siobhán, so the data question for that group is unresolved.
The thread
Updated 9 Oct 26Messages
Olivia Grant 5 Dec 2025 16:53Hi Siobhán, Following up on the ticket you raised. We've made a change on our side and the data should now be coming through as expected. Could you have a look when you get a moment and let me know whether it matches what you see in your own system? If it still looks off, send me an example and I'll dig further. Kind regards, Olivia Grant Support Engineer, BG-Demo
Siobhán Nolan 10 Dec 2025 12:55Hi Olivia, Sorry for the slow reply, it's been a busy week. I've checked and most of it looks right now, thanks for sorting that. There's one agency group where I'm still not sure the figures line up, but I need to confirm with a colleague before I can say for definite. I'll come back to you. Thanks, Siobhán- Olivia Grant 15 Dec 2025 15:33Hi Siobhán, No problem at all. I haven't heard back, so I'll assume the remaining group is fine for now. I'll keep the ticket open for a few more days in case you want me to look at it again. Just reply here if anything changes. Kind regards, Olivia