Training session scheduling

Email thread

Logistical thread. Hamza Akhtar and Siobhán Nolan agreed two shorter training blocks on a Thursday at 10:00 and 14:00 for the customer success team, which is on support rota.

made from

What was said

What this says

As at Fri 9 Oct 2026

Logistical thread. Hamza Akhtar and Siobhán Nolan agreed two shorter training blocks on a Thursday at 10:00 and 14:00 for the customer success team, which is on support rota.

Ask: Hamza proposed a ninety minute training session on asking the brain about renewals and support tickets per agency group, and on building pages.

Customer view: Siobhán pushed back on Wednesday because of the weekly team meeting and preferred two shorter blocks.

Next: Hamza to send invitations and add attendees. Hamza took four days to reply, which he apologised for.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typecs

Messages3

First message2025-10-03

Last message2025-10-07

Emailmade from

Messages

Hamza Akhtar 3 Oct 2025 12:26
to Siobhán Nolan
Hi Siobhán, Following our chat, I'd like to book the training session for your customer success team. The aim is to show people how to ask the brain about renewals and support tickets per agency group, and how to build their own pages. Would next Wednesday afternoon work? I'd allow about ninety minutes, and it can be on a video call or we can do it in two shorter blocks if that's easier for the team. Thanks, Hamza
Siobhán Nolan 3 Oct 2025 14:18
to Hamza Akhtar
Hi Hamza, Wednesday afternoon is tricky as we have our weekly team meeting then. Could we do Thursday instead, or possibly Wednesday late morning? Two shorter blocks would probably suit us better, to be honest, as a few of the team are on support rota. I'll check numbers and let you know who's coming. Siobhán
Hamza Akhtar 7 Oct 2025 17:53
to Siobhán Nolan
Hi Siobhán, Apologies for the slow reply. Thursday works. Let's do two blocks of about forty-five minutes, one at ten and one at two, and people can join whichever suits them. I'll send the invitations tomorrow, so please tell me if anyone needs adding. Cheers, Hamza

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help