Niamh Fogarty
Person
Carrowkeel Software · admin
Niamh Fogarty is Carrowkeel Software's admin and main day-to-day user of the brain. She asked 15% of the organisation's questions in both windows, which is a key-person risk. She raises most support tickets.
Who they are
Insight
Current to 14 Oct 26Niamh Fogarty is Carrowkeel Software's admin and main day-to-day user of the brain. She asked 15% of the organisation's questions in both windows, which is a key-person risk. She raises most support tickets.
Role: Customer Operations Analyst in Dublin, CRM role admin, platform user since 15 Aug 2025. She set up the helpdesk and CRM connectors and added a second admin. She reports tickets and runs the monthly agency reconciliation Aoife Mulcahy wants replaced.
Influence: she is the operational champion, not the buyer. Conor Daly, the CFO, confirmed the order form and handles renewal terms. Aoife expects the brain to hang on her and Niamh.
Watch: she asked 15% of questions over the last 12 months and the last 90 days. Search and refresh tickets came from her in June and July 2026. The 11 Aug 2026 ticket got a first response in 168 minutes against a one-hour Growth target.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Carrowkeel Software | Customer Operations Analyst | admin | niamh.fogarty@carrowkeel.example |
Activity
- 15 Oct 2026eventBB-Demo webinar
+22 - 24 Sep 2026email_threadInvitation: BB-Demo webinar on Thursday 15 Oct 2026
- 11 Aug 2026ticketHow to filter dashboards by agency group
- 21 Jul 2026ticketDashboards showing stale data
- 29 Jun 2026ticketSearch filter not working correctly
- 2 Jan 2026callCarrowkeel Software / BB-Demo – Qbr
+2 - 15 Oct 2025ticketGetting started, connectors and admin setup
- 13 Oct 2025callCarrowkeel Software / BB-Demo – Training
- 8 Oct 2025callCarrowkeel Software / BB-Demo – Training
- 24 Sep 2025callCarrowkeel Software / BB-Demo – Onboarding
- 23 Sep 2025eventRevenue leaders roundtable
+37 - 10 Sep 2025callCarrowkeel Software / BB-Demo – Onboarding
- 4 Sep 2025email_threadOnboarding sessions: finding a time
- 1 Sep 2025ticketDuplicate records in Zendesk sync
- 27 Aug 2025callCarrowkeel Software / BB-Demo – Onboarding
- 22 Aug 2025email_threadOnboarding session: finding a time
- 21 Aug 2025callCarrowkeel Software / BB-Demo – Kickoff+2
- 26 Nov 2024eventRevenue leaders roundtable
+27 - 15 Nov 2024email_threadInvitation: Revenue leaders roundtable in London