Duplicate records in Zendesk sync

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Carrowkeel Software · Duplicate records in Zendesk sync

Carrowkeel Software reported duplicate records in an initial Zendesk connector sync, with about 40 tickets showing up twice. Bethan Lister suggested duplicates are normal during initial sync. Resolved 29 Sep 2025.

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What happened

What this says

Current to 14 Oct 26

Carrowkeel Software reported duplicate records in an initial Zendesk connector sync, with about 40 tickets showing up twice. Bethan Lister suggested duplicates are normal during initial sync. Resolved 29 Sep 2025.

Problem: Initial Zendesk sync produced duplicate records; customer unsure if expected behaviour.

Handling: Niamh reported 1 Sep 2025. Bethan responded in 938 minutes (15.6 hours) on a low-priority how-to question, explaining that duplicates can happen when records are fetched during sync. Asked for specifics (exact copy vs similar records).

Watch: Ticket marked solved 29 Sep 2025 (28 days after creation), suggesting customer accepted explanation or resolved independently.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelchat

First response (min)938

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created · Niamh Fogarty 1 Sep 2025 08:45
Hi, we've just connected our helpdesk to the brain and we're seeing duplicate records in the indexed data. We have about 40 support tickets in the system, but some of them are showing up twice. Is this a normal part of the initial sync, or is there an issue with the connector? Niamh
public_reply · Bethan Lister 2 Sep 2025 00:23
Hi Niamh, thanks for reporting that. Duplicates during a first connector sync can happen if records are being fetched while the connector is still running. Can you tell me how many duplicate records you're seeing: is it just a handful, or is it affecting most of the data? Also, are these exact copies or records that look similar? Thanks, Bethan
status_change · Bethan Lister 29 Sep 2025 13:11
status_change · 3 Oct 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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