Dashboards showing stale data

Ticketclosed

Carrowkeel Software · Dashboards showing stale data

Carrowkeel Software's nightly refresh failed on 21 Jul 2026. Niamh Fogarty reported dashboards showing stale data with claims team unable to access current information. Olivia Grant escalated to engineering; issue identified and fixed by 23 Jul 2026.

Priority urgent

made from

What happened

What this says

Current to 14 Oct 26

Carrowkeel Software's nightly refresh failed on 21 Jul 2026. Niamh Fogarty reported dashboards showing stale data with claims team unable to access current information. Olivia Grant escalated to engineering; issue identified and fixed by 23 Jul 2026.

Problem: Platform-wide refresh failure (incident inc_2026_07_refresh) left dashboards stale. Claims team blocked without current data. High priority.

Handling: Niamh reported 21 Jul 2026 11:55. Olivia responded in 16 minutes (excellent), escalated to engineering. By 15:26 same day, engineering had identified the issue and deployed a fix. Refresh completed and ticket marked solved 23 Jul 2026.

Outcome: Fast resolution despite platform-level incident. Demonstrates good incident response.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelemail

First response (min)16

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

internal_note · Olivia Grant 21 Jul 2026 11:49
Refresh failure detected. Platform incident. Engineering escalated.
created · Niamh Fogarty 21 Jul 2026 11:55
Hi, our dashboards haven't updated with today's data. The nightly refresh failed this morning. We need this resolved as soon as possible as the teams are relying on current information.
public_reply · Olivia Grant 21 Jul 2026 12:11
Hi Niamh, thanks for reporting. I can see the refresh cycle failed this morning. Engineering are investigating. Will update you shortly.
public_reply · Niamh Fogarty 21 Jul 2026 14:51
Thanks. When do you expect this to be fixed? The claims team need current data.
public_reply · Olivia Grant 21 Jul 2026 15:26
Engineering have identified the issue and are deploying a fix now. I'll update you once the next refresh completes.
status_change · Olivia Grant 23 Jul 2026 13:11
status_change · 27 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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