Pentreath Cold Chain

All 19 documents read. The order form signed 10 Dec 2025 sets the Growth term 28 Dec 2025 to 27 Dec 2026 at £48k a year for 50 users. Every draft matches the paper that followed. Two wording conflicts exist, and nothing covers the term after 27 Dec 2026.

Executed: The order form signed 10 Dec 2025 sets the Growth term 28 Dec 2025 to 27 Dec 2026 at £48k a year: Growth at £44k plus additional 10 users at £3,500, giving 50 licensed users. No discount applies.

Executed: It sits under the Master Services Agreement and the Data Processing Agreement, both signed 14 Dec 2023. The earlier order forms signed 14 Dec 2023 (£43k a year, with a first-term 10% discount) and 16 Dec 2024 (£48k a year) cover terms that have ended.

Open items: The four drafts have all been superseded by executed paper: proposal v1 (10 Oct 2023), MSA v2 (13 Nov 2023), and renewal proposal v1 drafts of 18 Oct 2024 and 16 Oct 2025. No proposal, draft or order form exists for the term after 27 Dec 2026.

Contradictions: The executed MSA sets the nightly refresh deadline at 07:00 UK time, while the order form signed the same day says 07:00 customer local time. The 16 Dec 2024 order form cites a Master Subscription Agreement, but the executed agreement is titled Master Services Agreement.

Contradictions: No price conflict exists. Each proposal and draft carries the same price as the executed form that followed it.

Commitments:

• 99.5% availability and a P1 first response of 1 business hour, under the 10 Dec 2025 order form.
• Nightly refresh complete by 07:00 customer local time on business days, with no credit when data is stale.
• Service credit of 10% of one month's fee for each month with an availability breach, which is above the standard Growth 5%.
• Annual billing in advance, payable 30 days from the invoice date.
• Under the DPA, no sub-processor and no transfer outside the United Kingdom without written agreement.

Gaps: No executed document states a renewal notice period or auto-renewal, and customer signatories are not named. The renewal after 27 Dec 2026 falls after Wed 1 Jul 2026, so the v2 Growth list applies under the price book. No paper reflects that yet.

Gaps: The 14 May 2026 QBR records about twelve of 50 licensed users active. It also records no value case, which matters ahead of that renewal.

AI · claude-opus-5-5 · 12 Oct 2026