Pentreath Cold Chain - Master Services Agreement (signed)
Documentexecuted Pentreath Cold Chain · contract · executed · 14 Dec 2023
Executed MSA signed 14 Dec 2023 for the Growth tier: availability 99.5%, P1 first response 1 hour in business hours. Annual recurring charges £43k, one-off implementation £12k. Term 28 Dec 2023 to 27 Dec 2024.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 14 Dec 2023 for the Growth tier: availability 99.5%, P1 first response 1 hour in business hours. Annual recurring charges £43k, one-off implementation £12k. Term 28 Dec 2023 to 27 Dec 2024.
What it is: the executed Master Services Agreement between BG-Demo and Pentreath Cold Chain, signed by Tom Ashdown for BG-Demo on 14 Dec 2023. It covers the Growth subscription, 10 additional users and the Growth implementation.
Commits: "Availability | 99.5%" and "P1 first response | 1 hour, in business hours". Nightly refresh is "Complete by 07:00 UK time on business days". Invoices are "payable within 30 days of the invoice date".
Unusual: a 10% discount on the Growth subscription "applies to the first term only". The total contract value of £55k includes the one-off fee.
Not settled: the term ended on 27 Dec 2024 "unless the parties agree a renewal in writing". This document does not show any renewal, later pricing or the current term, and it does not name the customer signatory.
As found in this document
As at Fri 9 Oct 2026- Date end27 Dec 2024Source: the AI read of this record
- Date signed14 Dec 2023Source: the AI read of this record
- Date start28 Dec 2023Source: the AI read of this record
- Price£43,100Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hour, in business hoursSource: the AI read of this record
- Nightly refreshComplete by 07:00 UK time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for a month in which availability is breachedSource: the AI read of this record
- Annual recurring charges£43,100Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£55,100Source: the AI read of this record
- BillingSubscription charges are billed annually in advanceSource: the AI read of this record
- PaymentInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
The document
Body
Pentreath Cold Chain - Master Services Agreement (signed)
Status: Executed Version: 1 Signed: 14 Dec 2023
Parties
This Master Services Agreement is made between BG-Demo, a London data business ("BG-Demo"), and Pentreath Cold Chain, of Bristol ("the Customer").
The Customer provides temperature-controlled storage and distribution for food and pharmaceutical clients. It has bought the Growth tier so that its account managers can see each client's temperature-excursion tickets, orders and contract reviews together.
Services
BG-Demo will provide B-Glass on the Growth tier. The brain is built and run inside the Customer's own Snowflake account and gives the Customer's teams one AI-queryable layer over the systems connected to it. The Growth tier includes pages, chat and search, the dashboards builder and quarterly business reviews.
BG-Demo will also carry out the Growth implementation as a fixed-fee, one-off engagement of eight weeks, covering up to eight connectors.
Order lines
Read the whole document (3,632 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass Growth subscription | 1 | £44k | 10% | £40k | Yes |
| ADD-USERS-10 | Additional 10 users | 1 | £3,500 | 0% | £3,500 | Yes |
| IMP-GROWTH | Implementation, Growth tier (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring charges | £43k |
| One-off implementation fee | £12k |
| Total contract value | £55k |
The total contract value includes the one-off implementation fee. Only the recurring lines make up the annual charge of £43k. The discount on the Growth subscription applies to the first term only.
Term
- Start date: 28 Dec 2023
- End date: 27 Dec 2024
- The term ends on the end date unless the parties agree a renewal in writing. BG-Demo's customer success manager, Daniel Okafor, will raise renewal with the Customer ahead of the end date.
Billing and payment
- Subscription charges are billed annually in advance.
- The implementation fee is billed as a one-off charge.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour, in business hours |
| Nightly refresh | Complete by 07:00 UK time on business days |
| Service credit | 10% of one month's fee for a month in which availability is breached |
Service credits under this agreement are earned for availability only. A shortfall in data freshness does not earn a credit on the Growth tier.
Customer responsibilities
The Customer will give BG-Demo timely access to the systems to be connected, name an administrator for the brain, and make sure that its users follow the acceptable use rules supplied at onboarding.
Data protection
The parties have signed a separate Data Processing Agreement on the same date. It governs how BG-Demo handles personal data on the Customer's behalf and forms part of this arrangement.
General
- This agreement and its order lines are the whole agreement for the services described and replace any earlier draft or proposal.
- Any change must be in writing and signed by both parties.
- The agreement is governed by the law of England and Wales.
Signatures
| For BG-Demo | For Pentreath Cold Chain |
|---|---|
| Signed: Tom Ashdown | Signed: authorised signatory |
| Title: Account Executive | Title: authorised signatory for the Customer |
| Date: 14 Dec 2023 | Date: 14 Dec 2023 |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on Growth subscription, first term only
- Service credits for availability only, none for data freshness
- Renewal only by written agreement