Pentreath Cold Chain - Order Form (signed)
Documentexecuted Pentreath Cold Chain · order form · executed · 14 Dec 2023
Executed Growth order form between BG-Demo and Pentreath Cold Chain, term 28 Dec 2023 to 27 Dec 2024. Availability 99.5%, P1 first response 1 business hour. Annual recurring charges £43k, plus a £12k one-off implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Executed Growth order form between BG-Demo and Pentreath Cold Chain, term 28 Dec 2023 to 27 Dec 2024. Availability 99.5%, P1 first response 1 business hour. Annual recurring charges £43k, plus a £12k one-off implementation fee.
What it is: an executed order form under the BG-Demo Master Services Agreement, signed by both sides on 14 Dec 2023. It covers Growth subscription, additional 10 users and Growth implementation.
Commits: availability of 99.5%, P1 first response of 1 business hour, and nightly refresh "Complete by 07:00 customer local time on business days". Billing is annual in advance, payable 30 days from invoice.
Unusual: a 10% discount on the subscription line applies to the first term only. Service credits are for availability only, so a refresh delay gives no credit.
Not settled: the document states an end date of 27 Dec 2024 but no renewal term or auto-renewal. It does not show the customer signatory's name, and it does not show what the customer pays after the first term.
As found in this document
As at Fri 9 Oct 2026- Date end27 Dec 2024Source: the AI read of this record
- Date signed14 Dec 2023Source: the AI read of this record
- Date start28 Dec 2023Source: the AI read of this record
- Price£43,100Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Annual recurring charges£43,100Source: the AI read of this record
- One-off implementation fee£12,000Source: the AI read of this record
- Total contract value£55,100Source: the AI read of this record
The document
Body
Pentreath Cold Chain - Order Form (signed)
Status: Executed. Signed on 14 Dec 2023.
This order form is placed under the BG-Demo Master Services Agreement and sets out the subscription, add-ons and implementation purchased by the customer.
1. Parties
| Supplier | BG-Demo |
| Customer | Pentreath Cold Chain, Bristol, United Kingdom |
| BG-Demo account owner | Tom Ashdown, Account Executive |
| BG-Demo customer success manager | Daniel Okafor |
2. Tier and term
| Item | Detail |
|---|---|
| Tier | Growth |
| Start date | 28 Dec 2023 |
| End date | 27 Dec 2024 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
| Currency | GBP |
3. Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 10% | £40k | Yes |
| ADD-USERS-10 | Additional 10 users | 1 | £3,500 | 0% | £3,500 | Yes |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No |
The discount applies to the subscription line for the first term only.
4. Totals
Read the whole document (2,730 characters)
| Measure | Amount |
|---|---|
| Annual recurring charges (subscription and additional users) | £43k |
| One-off implementation fee | £12k |
| Total contract value | £55k |
The total contract value includes the one-off implementation fee. Only the recurring lines of £43k make up the annual subscription charge.
5. Service levels
| Service level | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
Service credits under this order form are given for availability only. A delay in the nightly refresh is not a basis for a credit under this order form.
6. Billing
- The first annual invoice is raised on the start date and is payable within 30 days.
- The implementation fee is invoiced with the first annual invoice.
- Prices are exclusive of VAT, which is added at the prevailing rate.
7. General
This order form, together with the Master Services Agreement, is the entire agreement for the lines above. Where this order form differs from the Master Services Agreement on price or service levels, this order form prevails.
8. Signatures
| For BG-Demo | For Pentreath Cold Chain | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory of the customer |
| Date signed | 14 Dec 2023 | 14 Dec 2023 |
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on subscription line
- Service credit for availability only, not refresh delay
- Fixed one-year term ending 27 Dec 2024