Ida Mortensen
Person
Skovdal Software · champion
Ida Mortensen, Head of Client Services at Skovdal Software, is the CRM champion who led the buy, onboarding and adoption. Her platform account was deactivated on 31 Jan 2026; the evidence does not show why.
Who they are
Insight
As at Fri 9 Oct 2026Ida Mortensen, Head of Client Services at Skovdal Software, is the CRM champion who led the buy, onboarding and adoption. Her platform account was deactivated on 31 Jan 2026; the evidence does not show why.
Role: Head of Client Services in Copenhagen and the CRM champion. She joined discovery on 11 Nov 2024, led onboarding operationally and was the main voice at check-ins with Daniel Okafor on the Starter tier.
Influence: She shaped the decision, saying that keeping clinic data in their own cloud sold them. Sofie Bech was the one who said she would sign. Ida also floated opening the brain to more users, which would mean Growth.
Watch: Her platform account was deactivated on 31 Jan 2026, and the latest read is 3 Nov 2025. The evidence does not show whether she has left or who now owns the renewal. Her finance team asks regularly whether they are keeping it, so a value case would help.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Skovdal Software | Head of Client Services | champion | ida.mortensen@skovdal.example |
Activity
- 20 Nov 2025eventBG-Demo webinar
+30 - 3 Nov 2025callSkovdal Software / BG-Demo – Check In
- 31 Oct 2025dealSkovdal Software – Renewal
- 28 Oct 2025email threadSix-month check-in
- 16 Oct 2025eventBG-Demo webinar
+28 - 7 Jul 2025callSkovdal Software / BG-Demo – Check In
- 7 May 2025ticketConnector running slowly
- 5 Mar 2025callSkovdal Software / BG-Demo – Onboarding
- 20 Feb 2025callSkovdal Software / BG-Demo – Onboarding
- 13 Feb 2025callSkovdal Software / BG-Demo – Onboarding
- 7 Feb 2025email threadKickoff, next steps
- 6 Feb 2025callSkovdal Software / BG-Demo – Kickoff
- 30 Jan 2025email threadKickoff call
- 16 Dec 2024callSkovdal Software / BG-Demo – Proposal
- 29 Nov 2024callSkovdal Software / BG-Demo – Demo
+1 - 25 Nov 2024email threadBG-Demo demo
- 13 Nov 2024email threadGreat to meet: next steps
- 11 Nov 2024callSkovdal Software / BG-Demo – Discovery
- 23 Oct 2024dealSkovdal Software – New