Skovdal Software / BG-Demo – Check In
Callcompleted
Skovdal Software · 3 Nov 2025 10:30
Ida Mortensen said the brain is part of how the team operates, with a new patient-feedback use case. Her finance team asks regularly if they are keeping it. Renewal talks are due closer to February.
What was said
What this says
As at Fri 9 Oct 2026Ida Mortensen said the brain is part of how the team operates, with a new patient-feedback use case. Her finance team asks regularly if they are keeping it. Renewal talks are due closer to February.
What happened: Daniel Okafor held a check-in on 3 Nov 2025 with Ida Mortensen. The team uses the brain regularly and has started tracking patient feedback patterns, a workflow an operations lead found.
Customer view: The refresh timing agreed earlier is working well. Ida had nothing to raise as not working.
Commercial: Ida called appetite to continue very positive. Her finance team asks regularly whether they are keeping it, so cost is being watched.
Watch: Daniel said renewal conversations would be scheduled closer to February. A value case ready for finance would help.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Daniel Okafor to schedule renewal conversations with Ida closer to February.
Risks
As at Fri 9 Oct 2026- Ida's finance team asks regularly whether the subscription is being kept, so the renewal may need a value case.
Opportunities
As at Fri 9 Oct 2026- A new patient-feedback use case shows the customer extending its use of the brain.
Transcript
Daniel OkaforIda, good to hear from you. How are things going?
Ida MortensenAll good. We're still getting a lot of value from it. The team uses it regularly now.- Daniel OkaforBrilliant. I've been looking at the activity and you're steady with active users. Any new use cases coming up that we should know about?
- Ida MortensenWe've started using it to track patient feedback patterns, which is quite useful. One of the operations leads found a workflow that nobody was using it for before.
- Daniel OkaforThat's exactly how these tools mature, people discover their own uses. Are you finding the data is fresh enough for what you need?
- Ida MortensenYeah, the refresh timing we sorted earlier is working well. Data's available when we need it.
- Daniel OkaforGood. And thinking forward, you're coming up to renewal in a couple of months. How is the appetite to continue?
- Ida MortensenVery positive. It's become part of how we operate now. My finance team asks me regularly if we're keeping it.
- Daniel OkaforThat's really encouraging to hear. We'll get renewal conversations scheduled properly closer to February. Is anything not working well that we should address before then?
- Ida MortensenNo, honestly it's been solid. The team is happy.
- Daniel OkaforExcellent. I'll get in touch in a couple of months about renewal. In the meantime, let me know if anything comes up.
- Ida MortensenWill do. Thanks, Daniel.
- Daniel OkaforBest wishes, Ida.