Kenmure Business Telecom
What the paper says
Document roll-up
Current to 14 Oct 26Kenmure Business Telecom renewed Enterprise on an order form signed 18 Aug 2026: £125k per year, no discount, 28 Aug 2026 to 27 Aug 2027, billed quarterly, 99.9% availability. Earlier proposals stated annual billing, which the executed paper does not use.
Executed: Four documents carry executed status. The order form signed 18 Aug 2026 sets the current term from 28 Aug 2026 to 27 Aug 2027 at £125k per year, with no discount and 150 licensed users.
The 18 Aug 2026 order form states that it supersedes earlier drafts and proposals for the period, including the June renewal proposal. The order form, Master Services Agreement and Data Processing Agreement signed 14 Aug 2025 set up the account.
The 14 Aug 2025 order form priced the first term, 28 Aug 2025 to 27 Aug 2026, at £104k net after a 5% first-term discount, plus a £30k implementation fee. That term has ended.
Open items: No draft or proposal is still open for the current term. The renewal proposals of 22 Jun 2026 and 25 Jun 2026 were superseded on 18 Aug 2026.
The draft Master Services Agreement of 31 Jul 2025 was superseded by the signed agreement of 14 Aug 2025.
Contradictions: Billing frequency differs across the records. The draft renewal proposal of 22 Jun 2026 says annual in advance, while the executed 18 Aug 2026 order form says quarterly.
The proposals of 14 Jul 2025 and 17 Jul 2025 also proposed annual billing in advance, while the executed 14 Aug 2025 order form set quarterly billing. The 17 Jul 2025 proposal states no discount, while the executed form applies a 5% first-term discount to the same £104k net figure.
Commitments: These obligations are live under the 18 Aug 2026 order form:
- 99.9% availability
- P1 first response within half an hour
- nightly refresh complete by 07:00 customer local time on business days
- a 10% service credit covering availability and data freshness
- quarterly billing on 30 days from invoice
The Data Processing Agreement of 14 Aug 2025 still governs processing, breach notification and sub-processors.
Gaps: All 13 documents were read. None of the executed documents names the Kenmure signatory, and the current order form states no connector delivery dates, add-ons or notice period.
The onboarding plan of 30 Aug 2025 still quotes £104k and a 27 Aug 2026 contract end, which the renewal replaced. The QBR of 2 Sep 2026 reports active users sharply down against 150 licensed, with no counts given.
Executed terms
Current to 9 Oct 26- BillingQuarterly, 30 days from invoiceSource: doc_156_012
- End2027-08-27Source: doc_156_012
- Price£125,000 per yearSource: doc_156_012
- Service levels["Availability 99.9%", "P1 first response half an hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee per month with a breach, for availability and data freshness"]["Availability 99.9%", "P1 first response half an hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee per month with a breach, for availability and data freshness"] · Source: doc_156_012
- Start2026-08-28Source: doc_156_012
- Term months12Source: doc_156_012
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft Enterprise master services agreement draft · contract · 31 Jul 2025
- Executed Enterprise MSA executed · contract · 14 Aug 2025
- Executed data processing agreement executed · dpa · 14 Aug 2025
- Executed Enterprise subscription order form executed · order form · 14 Aug 2025
- Signed Enterprise renewal order form executed · order form · 18 Aug 2026
- Onboarding (1)
- Four-phase Enterprise onboarding plan issued · onboarding plan · 30 Aug 2025
- Proposals (2)
- Draft Enterprise proposal draft · proposal · 14 Jul 2025
- Enterprise tier proposal issued · proposal · 17 Jul 2025
- QBRs (2)
- Quarterly business review deck issued · qbr deck · 4 Mar 2026
- Quarterly review on falling usage issued · qbr deck · 2 Sep 2026
- Renewals (2)
- Draft Enterprise renewal proposal draft · renewal proposal · 22 Jun 2026
- Enterprise renewal proposal at list price issued · renewal proposal · 25 Jun 2026
- Security (1)
- Enterprise security review answers issued · security questionnaire · 6 Jul 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Kenmure Business Telecom - Renewal Proposal v1 | Kenmure Business Telecom - Order Form (signed) | The draft renewal proposal of 22 Jun 2026 states billing annually in advance; the executed order form of 18 Aug 2026 bills quarterly. |
| Kenmure Business Telecom - Proposal | Kenmure Business Telecom - Order Form (signed) | The proposal of 17 Jul 2025 invoices annually in advance and states no discount; the executed order form of 14 Aug 2025 bills quarterly and applies a 5% first-term discount. |
| Kenmure Business Telecom - Proposal v1 | Kenmure Business Telecom - Order Form (signed) | The draft proposal of 14 Jul 2025 states billing annually in advance; the executed order form of 14 Aug 2025 bills quarterly. |