Kenmure Business Telecom - Order Form (signed)
Documentexecuted Kenmure Business Telecom · order_form · executed · 2026-08-18
Executed order form signed 18 Aug 2026 renewing the Enterprise subscription for 28 Aug 2026 to 27 Aug 2027 at £125k per year, no discount. Availability 99.9%, P1 first response half an hour, billed quarterly.
What it says
What this says
Current to 13 Oct 26Executed order form signed 18 Aug 2026 renewing the Enterprise subscription for 28 Aug 2026 to 27 Aug 2027 at £125k per year, no discount. Availability 99.9%, P1 first response half an hour, billed quarterly.
What it is: an executed order form under the master services agreement. It renews the Enterprise subscription that began on 28 Aug 2025 and states it "supersedes any earlier proposal or draft for the same period, including the renewal proposal prepared in June 2026".
Commits: £125k for the term, billed quarterly on 30 days from invoice, with 150 licensed users. Service levels are 99.9% availability, a nightly refresh complete by 07:00 customer local time on business days, and a service credit of 10% of one month's fee for each month with a breach.
Unusual: nothing off the standard Enterprise terms in the text. The credit covers availability and data freshness, which is the standard Enterprise basis.
Not settled: the customer signatory is shown only as "Authorised signatory" with no name. The document does not state connector delivery dates, add-ons or a notice period.
As found in this document
Current to 9 Oct 26- Date end27 Aug 2027Source: object_read:doc_156_012
- Date renewal27 Aug 2027Source: object_read:doc_156_012
- Date signed18 Aug 2026Source: object_read:doc_156_012
- Date start28 Aug 2026Source: object_read:doc_156_012
- Price£125,000Source: object_read:doc_156_012
- Annual price£125,000Source: object_read:doc_156_012
- Billing frequencyQuarterlySource: object_read:doc_156_012
- Payment terms30 days from invoiceSource: object_read:doc_156_012
- Availability99.9%Source: object_read:doc_156_012
- Priority one first responseHalf an hourSource: object_read:doc_156_012
- Data refreshNightly refresh complete by 07:00 customer local time on business daysNightly refresh complete by 07:00 customer local time on business days · Source: object_read:doc_156_012
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_156_012
- Credit basisAvailability and data freshnessSource: object_read:doc_156_012
- Licensed users150 licensed users on the Enterprise tier150 licensed users on the Enterprise tier · Source: object_read:doc_156_012
The document
Body
Kenmure Business Telecom - Order Form (signed)
Executed. Signed on 18 Aug 2026.
Parties
| Supplier | BB-Demo, London |
| Customer | Kenmure Business Telecom, Glasgow |
| Account owner | Tom Ashdown, Account Executive, BB-Demo |
| Customer Success Manager | Marcus Bell, BB-Demo |
This order form is made under the master services agreement between the parties and renews the Enterprise subscription that began on 28 Aug 2025.
Subscription lines
| SKU | Description | Quantity | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain – Enterprise | 1 | £125k | 0% | £125k |
The subscription covers 150 licensed users on the Enterprise tier.
Term
| Start date | 28 Aug 2026 |
| End date | 27 Aug 2027 |
| Recurring | Yes, annual subscription |
Commercial summary
| Annual price | £125k |
| Total contract value | £125k |
| Billing frequency | Quarterly |
| Payment terms | 30 days from invoice |
No discount applies to this term.
Service levels
The following service levels apply for the term of this order form.
Read the whole document (1,901 characters)
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| Priority one first response | Half an hour |
| Data refresh | Nightly refresh complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
Notes
- This executed order form decides the contracted price and terms for the period shown. It supersedes any earlier proposal or draft for the same period, including the renewal proposal prepared in June 2026.
- Charges are in pounds sterling and exclude VAT.
Signatures
For BB-Demo
Name: Tom Ashdown Title: Account Executive Date: 18 Aug 2026
For Kenmure Business Telecom
Title: Authorised signatory Date: 18 Aug 2026