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Quennell Harte

Healthy£22kRenews 17 Jul 27

AI facts

As at Fri 9 Oct 2026

Quennell Harte holds a Starter subscription under the order form signed 3 Jul 2026: £22k a year plus £6,000 implementation, term 17 Jul 2026 to 16 Jul 2027. Active users rose from 4 in 2026-07 to 11 in 2026-09 (175%), against 15 licensed users. The renewal falls on 17 Jul 2027, 281 days away, at £22k, and no open deal is recorded. Both invoices were paid within terms, and one access ticket has been raised.

Read from 8 calls · 9 email threads · 1 tickets · 1 deals · 4 people · 7 documents, newest 17 Sep 26

Profile

Updated 9 Oct 26
  • IndustryProfessional servicesSource: CRM company record
  • Websitequennellharte.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityBristolSource: CRM company record
  • Size140 employeesSource: CRM company record
  • CRM ownerSophie LingSource: CRM company record · Account Executive · CSM Amara Obi
  • Customer since17 Jul 2026Source: first executed order form ctr_100_01, signed 3 Jul 2026 · Starter tier · In the CRM since 23 Mar 2026
  • TypeCustomerSource: contracts and invoices (signals) · CRM stage customer
  • StateHealthySource: AI assessment · As at Fri 9 Oct 2026 · written 13 Oct 2026

AI opinion

As at Fri 9 Oct 2026

Healthy, because users and questions are climbing fast since the 17 Jul 2026 start and both invoices were paid within terms. One unnamed user asks 41% of questions, a key-person risk. Ben Tozer's questions on restricting financial data and extra connectors point to a Growth upgrade.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

Key facts

Updated 9 Oct 26
  • Contracted ARR£22,000Source: executed order form ctr_100_01, 17 Jul 2026 to 16 Jul 2027 · CRM £22,000 · Invoiced run rate £22,000 · As of 9 Oct 2026
  • Next renewal17 Jul 2027Basis: order form ctr_100_01 ends 16 Jul 2027 · In 281 days · Renewal price £22,000 · list price of the tier on the renewal date (price book); v1 prices and first-term discounts end at renewal
  • Term17 Jul 2026 to 16 Jul 2027Source: order form ctr_100_01 (new), signed 3 Jul 2026 · Billed annually · 15 seats, 4 connectors
  • TierStarterSource: the current order form
  • Last contact18 Aug 2026Call: Quennell Harte / BG-Demo – Training · 52 days before 9 Oct 2026
  • Tenanteu-west-2Source: product analytics, reporting since Jul 2026 · 3 connectors configured
  • Licensed seats1511 active users in Sep 2026 · Order form ctr_100_01: 15 seats
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Amara Obi holds the first check-in with Ellie Rowcliffe and Ben Tozer to turn their asks for financial data restrictions and extra connectors into a written Growth upgrade scope. upsell
Who
Amara Obi Amara Obi
When
This week by 9 Oct 2026
Why
Amara Obi should hold the first check-in with Ellie Rowcliffe and Ben Tozer to scope a Growth upgrade. Ben has asked for financial data restrictions and more connectors, and all four Starter connectors are already in use.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

The story

As at Fri 9 Oct 2026
Healthy

Healthy: Starter at £22k a year to 16 Jul 2027, with users up from 4 to 11 and questions from 33 to 301 since 2026-07 and invoices paid within terms. Amara Obi should scope a Growth upgrade with Ellie Rowcliffe and Ben Tozer.

Healthy: Quennell Harte holds a Starter subscription at £22k a year under the order form executed 3 Jul 2026, term 17 Jul 2026 to 16 Jul 2027. Renewal is 17 Jul 2027, 281 days away, and both invoices were paid within terms.

Active users rose from 4 in 2026-07 to 11 in 2026-09 against 15 licensed, and questions from 33 to 301. One unnamed user asks 41% of questions over 90 days, and Ben Tozer is the only active admin.

The only ticket, raised on 17 Sep 2026, was a routine user request. The main risk is one missing source: three connectors are configured in 2026-09, though the 18 Aug 2026 training call reported all four live.

Amara Obi should hold the first check-in with Ellie Rowcliffe and Ben by 9 Oct 2026 to scope a Growth upgrade, with Sophie Ling preparing terms for Simon Harte.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0£12k£25kJul 26Aug 26Sep 26new£22k£22kJul 26: Contracted ARR £22,000; Invoiced ARR £22,000Aug 26: Contracted ARR £22,000; Invoiced ARR £22,000Sep 26: Contracted ARR £22,000; Invoiced ARR £22,000

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Sep 26): Contracted ARR £22k; Invoiced ARR £22k. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_100.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Jul 26£22,000£22,000
Aug 26£22,000£22,000
Sep 26£22,000£22,000
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Sep 26
11of 15 included on the tier
Questions asked · Sep 26
301
Connectors configured · Sep 26
3of 4 included on the tier
Active admins · Sep 26
1
Data volume · Sep 26
2.0 GB
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (15)Right axisQuestions asked
00820015400Jul 26Aug 26Sep 26Included users (15)1530111Jul 26: Active users 4; Licensed seats 15; Questions asked 33Aug 26: Active users 8; Licensed seats 15; Questions asked 94Sep 26: Active users 11; Licensed seats 15; Questions asked 301

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Latest (Sep 26): Active users 11; Licensed seats 15; Questions asked 301. Basis: product usage, facts.usage_monthly:org_100, signals:org_100.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Jul 2641533
Aug 2681594
Sep 261115301
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (4)Right axisData volume
00.0 GB21.2 GB42.5 GBJul 26Aug 26Sep 26Included connectors (4)2.0 GB31Jul 26: Connectors configured 1; Active admins 1; Data volume 0.64 GBAug 26: Connectors configured 3; Active admins 1; Data volume 1.97 GBSep 26: Connectors configured 3; Active admins 1; Data volume 2.01 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Sep 26): Connectors configured 3; Active admins 1; Data volume 2.0 GB. Basis: product usage, facts.usage_monthly:org_100, signals:org_100.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Jul 26110.64 GB
Aug 26311.97 GB
Sep 26312.01 GB

Documents

Updated 9 Oct 26

7 documents in 3 folders; 2 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

Open tickets

No open tickets.

Helpdeskmade from

Activity

Contacts

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Quennell Harte's pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 25 AI summaries of 28 raw things (calls, tickets, emails, news), 4 people (4 with an AI write-up) and 5 staff (0 with an AI write-up), shown on 7 pages.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Usage

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help

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