Quennell Harte - Master Services Agreement (signed)
Documentexecuted Quennell Harte · contract · executed · 3 Jul 2026
Master Services Agreement for the Starter tier, dated 3 Jul 2026. It states availability of 99.5%, P1 first response of 4 business hours and £22k per annum, with £6,000 implementation and a total contract value of £28k.
What it says
What this says
As at Fri 9 Oct 2026Master Services Agreement for the Starter tier, dated 3 Jul 2026. It states availability of 99.5%, P1 first response of 4 business hours and £22k per annum, with £6,000 implementation and a total contract value of £28k.
What it is: the executed Master Services Agreement between BG-Demo and Quennell Harte for B-Glass Starter tier, run inside the customer's Snowflake account. It is dated 3 Jul 2026, with the term running 17 Jul 2026 to 16 Jul 2027.
Commits: billing is annual in advance on Net 30 days, with the first invoice "due within 30 days of go-live". The service credit is 5% of one month's fee, on an availability basis only.
Unusual: renewal is "Subject to 90 days' written notice by either party prior to expiry". The text does not say whether the term renews automatically or lapses.
Not settled: the signature lines are blank in the text and no signatory is named on either side. It does not state a go-live date or a connector delivery date.
As found in this document
As at Fri 9 Oct 2026- Date end16 Jul 2027Source: the AI read of this record
- Date renewal16 Jul 2027Source: the AI read of this record
- Date signed3 Jul 2026Source: the AI read of this record
- Date start17 Jul 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Data refreshComplete by 07:00 customer local time, nightly on business daysSource: the AI read of this record
- Service credit basisAvailabilitySource: the AI read of this record
- Service credit5% of one month's feeSource: the AI read of this record
- B-Glass - Starter£22,000 per annumSource: the AI read of this record
- Implementation - Starter£6,000 (4 weeks, up to 4 connectors)Source: the AI read of this record
- Total contract value£28,000Source: the AI read of this record
- Billing frequencyAnnual in advanceSource: the AI read of this record
- Payment termsNet 30 daysSource: the AI read of this record
- First invoicedue within 30 days of go-liveSource: the AI read of this record
- TermEffective date 17 July 2026, expiry date 16 July 2027Source: the AI read of this record
- RenewalSubject to 90 days' written notice by either party prior to expirySource: the AI read of this record
The document
Body
Quennell Harte - Master Services Agreement
Parties
This agreement is entered into between:
- BG-Demo, a company incorporated in England and Wales, with principal place of business in London
- Quennell Harte, with principal place of business in Bristol, UK (the "Customer")
1. Service
BG-Demo shall provide B-Glass – Starter tier service, built and operated within the Customer's Snowflake account.
2. Term
- Effective date: 17 July 2026
- Expiry date: 16 July 2027
- Renewal: Subject to 90 days' written notice by either party prior to expiry
3. Fees and Billing
| Item | Unit Price | Qty | Net Amount |
|---|---|---|---|
| B-Glass – Starter | £22k | 1 | £22k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
| Total contract value | £28k |
- Annual recurring revenue: £22k per annum
- Billing frequency: Annual in advance
- Payment terms: Net 30 days
- First invoice: due within 30 days of go-live
4. Service Level Agreement
Read the whole document (1,677 characters)
| Metric | Starter Tier |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Data refresh | Complete by 07:00 customer local time, nightly on business days |
| Service credit basis | Availability |
| Service credit | 5% of one month's fee |
5. Amendments
No amendment to this agreement is valid unless in writing and signed by authorised representatives of both parties.
Signature
For the Customer:
_______________________________
Authorised signatory
For BG-Demo:
_______________________________
Authorised signatory
Date: 3 July 2026
Unusual terms
As at Fri 9 Oct 2026- 90 days' written notice by either party before expiry
- no automatic renewal wording
- first invoice triggered by go-live
- signature lines blank in the text