What the paper says
Document roll-up
Current to 13 Oct 26Growth tier executed 10 Nov 2025 at £44k a year to 23 Nov 2026, plus a 14 May 2026 add-on of 10 users at £4,000 a year. The £54k renewal proposal of 16 Sep 2026 is unsigned and cites a £48k current price that no executed paper states.
Executed: Four documents are executed. The order form of 10 Nov 2025 sets the Growth subscription at £44k a year plus a £12k one-off implementation, running 24 Nov 2025 to 23 Nov 2026, invoiced quarterly in advance on 30-day terms.
The MSA and DPA, both signed 10 Nov 2025, sit alongside it, and the MSA states it supersedes all earlier drafts. The add-on order form of 14 May 2026 adds 10 users at £4,000 a year, with a total contract value of £2,115 to 23 Nov 2026.
Open items: The renewal proposal of 16 Sep 2026 offers £54k a year for 50 licensed users, twelve months, billed annually in advance. No signature or acceptance is shown, and its internal draft of 11 Sep 2026 carries the same price.
The 9 Oct 2025 draft MSA and the 2025 proposals are superseded by the executed paper. The expansion proposal of 20 Apr 2026 and its draft of 15 Apr 2026 were followed by the signed add-on.
Contradictions: Both renewal proposals call the current price £48k, but no executed document states that figure. The executed order forms state £44k and £4,000 separately.
The add-on order form bills annually, while the 20 Apr 2026 proposal said invoicing would follow the existing order form, which is quarterly. The renewal proposal also moves from quarterly to annual billing in advance, a change the customer would need to agree.
Commitments: These are live until 23 Nov 2026:
- Availability of 99.5%, with a service credit of 10% of one month's fee for availability breaches only, so data freshness is not credited.
- A P1 first response of 1 hour in business hours.
- A nightly refresh complete by 07:00 customer local time on business days, under the executed MSA.
- DPA duties, including breach notice without undue delay and deletion or return of data at the end of the services.
Gaps: All 14 documents were read. No executed document states a renewal mechanism, auto-renewal or notice period, and every executed copy names the customer signer only as an authorised signatory.
No executed document fixes a renewal price. The evidence does not show how the add-on users renew beyond being handled together with the Growth subscription.
Executed terms
Current to 9 Oct 26- Billinginvoiced quarterly in advance, payable within 30 daysinvoiced quarterly in advance, payable within 30 days · Source: doc_086_007
- End2026-11-23Source: doc_086_007
- Price£44,000 a yearSource: doc_086_007
- Service levels["Availability 99.5%", "P1 first response 1 hour, in business hours", "Service credit 10% of one month's fee, availability only"]["Availability 99.5%", "P1 first response 1 hour, in business hours", "Service credit 10% of one month's fee, availability only"] · Source: doc_086_007
- Start2025-11-24Source: doc_086_007
- Term months12Source: doc_086_007
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft Growth tier master agreement draft · contract · 9 Oct 2025
- Signed Growth tier services agreement executed · contract · 10 Nov 2025
- Executed data processing agreement executed · dpa · 10 Nov 2025
- Growth subscription order form executed · order form · 10 Nov 2025
- Ten extra users, co-terminous add-on executed · order form · 14 May 2026
- Onboarding (1)
- Onboarding plan for installer view issued · onboarding plan · 25 Nov 2025
- Proposals (4)
- Draft Growth tier proposal draft · proposal · 3 Sep 2025
- Growth tier sales proposal issued · proposal · 8 Sep 2025
- Draft Growth expansion proposal draft · proposal · 15 Apr 2026
- Growth subscription expansion proposal issued · proposal · 20 Apr 2026
- QBRs (1)
- Quarterly business review deck issued · qbr deck · 15 Apr 2026
- Renewals (2)
- Draft Growth renewal proposal draft · renewal proposal · 11 Sep 2026
- Growth renewal proposal with adoption plan issued · renewal proposal · 16 Sep 2026
- Security (1)
- Growth tier security questionnaire issued · security questionnaire · 12 Aug 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Brinkerhof Distributie - Order Form (signed) | Brinkerhof Distributie - Renewal Proposal | The 16 Sep 2026 renewal proposal cites a current price of £48,000, while the executed order form states £44,000 a year and no executed document states £48,000. |
| Brinkerhof Distributie - Order Form (signed) | Brinkerhof Distributie - Renewal Proposal v1 | The 11 Sep 2026 draft cites a contracted £48,000, but the executed add-on states £4,000 a year separately from the £44,000 Growth subscription. |
| Brinkerhof Distributie - Proposal | Brinkerhof Distributie - Order Form (signed) | The 20 Apr 2026 proposal says invoicing follows the existing order form, which is quarterly, but the executed add-on states annual billing. |
| Brinkerhof Distributie - Order Form (signed) | Brinkerhof Distributie - Renewal Proposal | The executed order form invoices quarterly in advance, while the 16 Sep 2026 renewal proposal bills annually in advance. |