Brinkerhof Distributie - Master Services Agreement (signed)
Documentexecuted Brinkerhof Distributie · contract · executed · 10 Nov 2025
Executed Master Services Agreement signed 10 Nov 2025 for the Growth tier at £44k a year plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 hour in business hours. Subscription ends 23 Nov 2026.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement signed 10 Nov 2025 for the Growth tier at £44k a year plus a £12k one-off implementation. Availability 99.5%, P1 first response 1 hour in business hours. Subscription ends 23 Nov 2026.
What it is: the signed MSA between BG-Demo and Brinkerhof Distributie, stating "This signed copy supersedes all earlier drafts in this folder." It covers the Growth subscription and implementation.
Commits: annual recurring fee of £44k, total contract value £56k, invoiced quarterly in advance and payable within 30 days. Availability 99.5%, P1 first response 1 hour in business hours, nightly refresh by 07:00 customer local time.
Unusual: service credits are for availability only, with "Data freshness is not a credited measure under this agreement." The customer signatory is named only as an authorised signatory.
Not settled: the term ends on 23 Nov 2026 and the text states no renewal mechanism, auto-renewal or notice period. It does not name a renewal price, so the v2 price change is not addressed.
As found in this document
As at Fri 9 Oct 2026- Date end23 Nov 2026Source: the AI read of this record
- Date signed10 Nov 2025Source: the AI read of this record
- Date start24 Nov 2025Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Annual recurring fee£44,000Source: the AI read of this record
- Implementation fee£12,000 fixed one-off feeSource: the AI read of this record
- Total contract value£56,000Source: the AI read of this record
- BillingThe subscription is invoiced quarterly in advance.Source: the AI read of this record
- Payment termsInvoices are payable within 30 days of the invoice date.Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hour, measured in business hoursSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month in which availability is missedSource: the AI read of this record
The document
Body
Brinkerhof Distributie - Master Services Agreement (signed)
Status: Executed on 10 Nov 2025. This signed copy supersedes all earlier drafts in this folder.
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Brinkerhof Distributie, Eindhoven, the Netherlands |
| Account owner (BG-Demo) | Matteo Ricci |
| Customer success manager (BG-Demo) | Elena Novak |
Background
The Customer is a wholesaler of electrical installation materials supplying installers across the southern Netherlands and Flanders. It has bought the Growth tier of the BG-Demo B-Glass, built and run inside its own Snowflake account, so that account managers can see each installer's orders, delivery complaints and credit queries in one view.
Services and fees
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 0% | £44k | Yes, annual |
| IMP-GROWTH | Implementation - Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Annual recurring fee: £44k.
Read the whole document (2,901 characters)
Total contract value: £56k, being the annual subscription plus the one-off implementation fee.
Term
The subscription starts on 24 Nov 2025 and ends on 23 Nov 2026.
Billing and payment
- The subscription is invoiced quarterly in advance.
- The implementation fee is a fixed one-off fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in GBP and exclude any applicable VAT.
- No discount applies to either line.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour, measured in business hours |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which availability is missed |
Service credits are given for availability only. Data freshness is not a credited measure under this agreement.
Support and adoption
The Growth tier includes the dashboards builder and quarterly business reviews led by the customer success manager, who also gives notice ahead of renewal and leads the renewal conversation.
Data and security
The brain runs inside the Customer's Snowflake account. The Customer remains responsible for its own source systems and for the access it grants to connectors. BG-Demo processes Customer data only to provide the services.
Order of precedence
This executed agreement decides the contracted price and terms. Where any CRM record, invoice or earlier draft differs, this agreement prevails.
Signatures
Signed on 10 Nov 2025.
| For BG-Demo | For Brinkerhof Distributie |
|---|---|
| Name: Tom Ashdown | Name: Authorised signatory |
| Title: Account Executive | Title: Authorised signatory of Brinkerhof Distributie |
| Date: 10 Nov 2025 | Date: 10 Nov 2025 |
Unusual terms
As at Fri 9 Oct 2026- Service credits for availability only
- Data freshness not credited
- Quarterly invoicing in advance