Lena Becker
Person
Auerhain Industrietechnik · champion
Lena Becker is Head of Client Services at Auerhain Industrietechnik, the CRM champion and a platform admin. She drove the Growth evaluation and onboarding, and asks about 5% of the organisation's questions.
Who they are
Insight
As at Fri 9 Oct 2026Lena Becker is Head of Client Services at Auerhain Industrietechnik, the CRM champion and a platform admin. She drove the Growth evaluation and onboarding, and asks about 5% of the organisation's questions.
Role: Head of Client Services and CRM champion. She joined the demos, scoping and kickoff calls, and has been an admin on the platform since 1 May 2026.
Influence: Jonas Lehmann confirmed Growth at £60k on the 31 Mar 2026 call, so he appears to hold the commercial decision. Lena shapes adoption: she named the power users, built dashboards and raised the admin and session timeout questions.
Watch: Her share of questions is 5% over both windows, so use is spread across the team. Markus Hofmann is the other named admin. She did not reply on the 5 Mar 2026 thread or to the Customer Day invitation.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Auerhain Industrietechnik | Head of Client Services | champion | lena.becker@auerhain.example |
Activity
- 21 Jul 2026ticketDashboards not refreshing
- 22 Jun 2026callAuerhain Industrietechnik / BG-Demo – Onboarding
- 17 Jun 2026ticketFeature request: column reordering in dashboards
- 17 Jun 2026ticketHow do I add a new admin?
- 11 Jun 2026eventBG-Demo Customer Day London
+91 - 8 Jun 2026callAuerhain Industrietechnik / BG-Demo – Onboarding
- 1 Jun 2026callAuerhain Industrietechnik / BG-Demo – Onboarding
- 22 May 2026email threadBG-Demo Customer Day
- 13 May 2026ticketGetting started with dashboards
- 12 May 2026email threadKickoff follow-up
+1 - 11 May 2026callAuerhain Industrietechnik / BG-Demo – Kickoff+1
- 31 Mar 2026email threadOrder form and final terms
+2 - 31 Mar 2026callAuerhain Industrietechnik / BG-Demo – Negotiation+2
- 13 Mar 2026callAuerhain Industrietechnik / BG-Demo – Proposal
- 5 Mar 2026email threadDemo next steps
+1 - 3 Mar 2026callAuerhain Industrietechnik / BG-Demo – Demo+1
- 23 Feb 2026email threadDemo follow-up and proposal
+2 - 23 Feb 2026callAuerhain Industrietechnik / BG-Demo – Demo+2
- 19 Feb 2026email threadField-service demo
- 3 Feb 2026callAuerhain Industrietechnik / BG-Demo – Discovery
- 16 Jan 2026dealAuerhain Industrietechnik – New