Auerhain Industrietechnik / BG-Demo – Demo
Callcompleted
Auerhain Industrietechnik · 3 Mar 2026 13:15
Second demo for Auerhain with Hannah Lowe showing chat and dashboards over ticket and customer data. Lewis Kerr repeated the Growth price as all-in and proposed a scoping call with the technical team, which Lena Becker accepted.
What was said
What this says
As at Fri 9 Oct 2026Second demo for Auerhain with Hannah Lowe showing chat and dashboards over ticket and customer data. Lewis Kerr repeated the Growth price as all-in and proposed a scoping call with the technical team, which Lena Becker accepted.
What happened: Hannah Lowe demonstrated cross-system search and a dashboard of open tickets mapped to customers. Lena Becker and Markus Hofmann attended for Auerhain.
Customer view: Lena asked how much setup work falls on her team and whether tickets can be filtered by type. She also asked whether the price was the total or had add-ons.
Commercial: Lewis quoted Growth at 59500 a year all-in, covering platform, connectors and implementation. He said there were no hidden costs and proposed a scoping session ahead of a formal proposal.
Watch: Both customer attendees agreed to the scoping call, with Lena choosing Monday. This is a draft-stage quote, not executed paper.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Lewis Kerr to send the calendar invite and call summary the same day.
- Hannah Lowe to scope connectors and timeline with Lena and Markus, then prepare the proposal in about a week.
Risks
As at Fri 9 Oct 2026- No proposal has been issued yet and the customer has not committed.
- Ticket-type filtering was left to implementation, so scope may widen once connectors are defined.
Opportunities
As at Fri 9 Oct 2026- A scoping call with the technical team could move the deal to a formal proposal.
- Questions about add-ons suggest interest in how far the included connectors and users stretch.
Transcript
Lewis KerrHi Lena, Markus, great to see you. How's your week going? We're all set here.
Lena BeckerGood afternoon. Just about ready. Thanks for the time.- Lewis KerrBrilliant. So Hannah's going to walk you through the brain using a sample of your data, your field service and customer records. Hannah?
Hannah LoweThanks, Lewis. Morning, Lena, Markus. So the idea here is you can search across your ticketing and customer data at the same time. To be precise, that's work your teams probably do manually today. Here it's one query.
Markus HofmannRight, so that's connecting to our systems?- Hannah LoweTo the ones you tell us to. You've got ticketing, you've got customer accounts, we'd build connectors for those. This dashboard here shows open tickets mapped to customers, so you can see at a glance who's got the most issues.
- Lena BeckerHow much work is the setup on your end?
- Hannah LoweWe handle it. You just need to give us access to your systems. The short answer is it's all standard. The longer answer is we walk your team through it during implementation, and it's documented step by step.
- Markus HofmannAnd that takes how long?
- Lewis KerrFor Growth, which is the tier we're looking at for you, eight weeks. Live by the end of week eight, then quarterly check-ins with us after that.
- Hannah LoweI'll send that in writing. Let me show you the chat interface, this is what your users will actually see most days. You just ask it questions. 'Show me tickets over six weeks old that haven't moved.' You get the answer straight back.
- Lena BeckerCan we filter by ticket type?
- Hannah LoweYes, that's something you'd configure with your team during implementation. You set the rules once and then it just works.
- Lewis KerrSo on pricing, Growth is 59500 a year all-in. That's the platform, the connectors, implementation, everything. Eight weeks to live, then you're on quarterly QBRs with us.
- Lena BeckerIs that the total or are there add-ons?
- Lewis KerrThat's total. No hidden costs. What I'd suggest is we get you and Markus and your technical team on a call with Hannah to scope which connectors you actually need and nail down the timeline, then we'll write up a formal proposal.
- Hannah LoweThat usually takes about a week to put together, depending on how many systems we're connecting.
- Markus HofmannThat works for us. When would that be?
- Lewis KerrI'll send you a link after this for next week, does Monday or Tuesday suit you?
- Lena BeckerMonday works. Early morning our time if that helps.
- Lewis KerrPerfect, I'll send the calendar invite today along with a summary. Thanks very much, both of you.
- Lena BeckerCheers, Lewis. Speak soon.