How do I add a new admin?

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Auerhain Industrietechnik · How do I add a new admin?

Lena Becker asked how to promote a colleague to admin for day-to-day system management. Olivia Grant explained the admin invitation process. Lena also asked whether session timeouts can be adjusted for her team.

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As at Fri 9 Oct 2026

Lena Becker asked how to promote a colleague to admin for day-to-day system management. Olivia Grant explained the admin invitation process. Lena also asked whether session timeouts can be adjusted for her team.

Problem: Lena Becker needed to promote a colleague to admin to handle daily user and system management.

Handling: Olivia Grant explained the invitation process: invite via admin panel, colleague receives activation link, existing accounts merge. Lena followed up asking about session timeout adjustment.

Watch: The session timeout question suggests possible compliance or security policy needs. Follow up to understand whether this is a feature gap or requirement for Enterprise tier.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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created · Lena Becker 17 Jun 2026 11:34
I need to add a colleague as admin. He'll handle day-to-day management. What's the process, and what happens to his existing user account?
Public reply · Olivia Grant 18 Jun 2026 02:37
Hi Lena, invite him via the admin panel under people. He'll get an activation link. His account will merge with any existing account. Let me know if you hit issues. Thanks, Olivia
Public reply · Lena Becker 22 Jun 2026 16:48
Perfect, he's set up. Can I also adjust session timeouts for our team?
Status change · Olivia Grant 9 Jul 2026 11:48
Status change · 13 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help