Ilse de Graaf
Person
Brakkevoort Logistics · user
Ilse de Graaf is a Rotterdam account manager at Brakkevoort Logistics and a daily user, not an admin. She asks 6% of the organisation's questions and is the person colleagues ask for help, which makes her a know-how risk.
Who they are
Insight
As at Fri 9 Oct 2026Ilse de Graaf is a Rotterdam account manager at Brakkevoort Logistics and a daily user, not an admin. She asks 6% of the organisation's questions and is the person colleagues ask for help, which makes her a know-how risk.
Role: Account Manager and platform user since 2025-04-01, not an admin. She led the customer side of training and raised the how-to, feature and connector tickets.
Influence: she shapes adoption among the other account managers, who ask her how to phrase questions. The evidence does not show her holding commercial authority; the demo and pricing conversations ran through Pieter van Dam.
Watch: colleagues rely on her for question phrasing, and her time saving is described but not measured. She reported the call recorder connector going stale in Feb 2026, a 21-day gap. The Customer Day invitation of 4 Jun 2026 has no recorded reply.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brakkevoort Logistics | Account Manager | user | ilse.degraaf@brakkevoort.example |
Activity
- 11 Jun 2026eventBG-Demo Customer Day London
+91 - 4 Jun 2026email threadBG-Demo Customer Day London, Thursday 11 June 2026
- 19 Feb 2026eventBG-Demo webinar
+31 - 6 Feb 2026ticketCall recorder connector not loading new data
- 18 Dec 2025ticketRequest: Date range filter for dashboards
- 25 Nov 2025eventRevenue leaders roundtable
+29 - 2 Jun 2025callBrakkevoort Logistics / BG-Demo – Training
- 29 May 2025callBrakkevoort Logistics / BG-Demo – Training
- 23 May 2025email threadTraining sessions: confirming the plan
- 22 May 2025email threadTraining sessions: finding a date
- 9 May 2025ticketGetting started with the brain
- 7 Feb 2025callBrakkevoort Logistics / BG-Demo – Demo
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