Training sessions: confirming the plan

Email thread

Ilse de Graaf agrees the training structure and will lead on the customer side. Whether Bas should join the connector part is still open after a reminder from Laura Penhaligon. No reply to the nudge in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Ilse de Graaf agrees the training structure and will lead on the customer side. Whether Bas should join the connector part is still open after a reminder from Laura Penhaligon. No reply to the nudge in the thread.

Ask: Laura set out two-hour sessions and asked who leads and whether Bas joins for the connector part.

Customer view: Ilse says the structure looks good and she will lead. She needs to check Bas's diary and promised an answer early the following week.

Next: Laura's nudge on 28 May 2025 asks for a yes or no, and there is no customer response to it in the thread.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-05-23

Last message2025-05-28

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Messages

Laura Penhaligon 23 May 2025 14:58
to Ilse de Graaf
Hi Ilse, Following our call earlier, here is how I would run the training. Each session is about two hours: the first half on searching across accounts, exception tickets and calls, the second half on your own questions using your own data. Could you confirm who will lead on your side, and whether Bas should join for the connector part? I would like to keep the groups small. Thanks, Laura
Ilse de Graaf 23 May 2025 16:02
to Laura Penhaligon
Hi Laura, That structure looks good. I will lead on our side and I think it would be useful for Bas to join for the connector part, though I will need to check his diary. I will come back to you early next week. Ilse
Laura Penhaligon 28 May 2025 17:49
to Ilse de Graaf
Hi Ilse, Just a gentle nudge on the question of Bas joining. If you can let me have a yes or no by tomorrow, I can send the invites for both groups and book the rooms. If it is easier to keep the connector part as a short separate slot for him, I am happy to do that. Best, Laura

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