Training sessions: finding a date

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Laura Penhaligon and Ilse de Graaf agree two training groups for the account managers, on a Tuesday and a Thursday morning. In-person attendance is still unconfirmed. Logistical thread.

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As at Fri 9 Oct 2026

Laura Penhaligon and Ilse de Graaf agree two training groups for the account managers, on a Tuesday and a Thursday morning. In-person attendance is still unconfirmed. Logistical thread.

Ask: Laura wants the account manager training in the diary, split into two groups because there are 40 licensed users.

Customer view: Ilse agrees that two groups sounds sensible and prefers Tuesdays and Thursdays. She needs to check whether everyone can attend in person.

Next: Laura will send invites and needs to know which shipper accounts each group wants as examples.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-05-22

Last message2025-05-23

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Laura Penhaligon 22 May 2025 14:45
to Ilse de Graaf
Hi Ilse, Thanks for your time on the call today. As discussed, I would like to get the training sessions for the account managers into the diary. We have 40 licensed users, so I suggest splitting them into two groups so each session stays hands-on. Could you let me know which mornings suit your team best over the next couple of weeks? Mornings tend to work well because the nightly refresh has landed by then and we can use fresh data in the exercises. Thanks, Laura
Ilse de Graaf 22 May 2025 17:31
to Laura Penhaligon
Hi Laura, Thanks for this. Two groups sounds sensible. Tuesdays and Thursdays are best for most of us, as Mondays are busy with shipper planning and Fridays are short. I am not sure yet whether everyone can attend in person, so I may need to check with a couple of colleagues first. Could we do the first group next week and the second the week after? Kind regards, Ilse
Laura Penhaligon 23 May 2025 08:25
to Ilse de Graaf
Hi Ilse, That works for me. I will pencil in a Tuesday morning for the first group and a Thursday morning the following week for the second, and send calendar invites later today. If anyone needs to join remotely, just tell me and I will set up a link. It would help to know which shipper accounts each group wants to use as examples, so I can prepare them in advance. Best, Laura

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