What the paper says
Document roll-up
Current to 13 Oct 26The last executed paper is the 9 Jun 2025 order form: Growth, £44k per year, 3 Jul 2025 to 2 Jul 2026. Delancey Haig's notice of 19 May 2026 says it will not renew, so no live order form remains. The executed DPA's exit duties still apply.
Executed: four documents are executed: the MSA, the DPA and the first order form, all signed 19 Jun 2024, and a second order form signed 9 Jun 2025. The 9 Jun 2025 form covers Growth for 40 users at £44k per year, with no discount, for 3 Jul 2025 to 2 Jul 2026.
The first order form, signed 19 Jun 2024, set £42k per year net of a 5% first-term discount, plus a £12k one-off implementation fee, for 3 Jul 2024 to 2 Jul 2025. The draft MSA v2 of 3 Jun 2024 matches the executed MSA on price and service levels.
Open items: the draft renewal proposal of 14 Apr 2026 and the final one of 17 Apr 2026 both left the renewal price to an order form. No renewal order form exists.
The notice of 19 May 2026 is signed by Rupert Lasker and Kwame Asante. It states that service ends 2 Jul 2026 and gives an in-house data platform and falling use as the reasons.
The notice asks BB-Demo to confirm receipt, the end date and the final invoice position, to agree a handover plan, and to remove access afterwards. The documents do not show a reply.
Contradictions: the 14 Apr 2026 draft renewal proposal reports three high-priority tickets in thirty days, but the final proposal of 17 Apr 2026 reports one in the last month. The 17 Apr 2026 proposal puts the nightly refresh at 07:00 UK time, while the executed 9 Jun 2025 order form says customer local time.
Commitments: the 9 Jun 2025 order form term ended on 2 Jul 2026, so its service levels are no longer live. The executed DPA still requires BB-Demo to remove its access to the customer's Snowflake account and delete copies of personal data held outside it.
Gaps: all 21 documents were read. No invoice, credit note or BB-Demo reply to the notice is on file, so the final invoice position and the handover status are not shown.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance; 30 days from invoice dateAnnual, in advance; 30 days from invoice date · Source: doc_077_015
- End2026-07-02Source: doc_077_015
- Price£44,000 per yearSource: doc_077_015
- Service levels["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"]["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"] · Source: doc_077_015
- Start2025-07-03Source: doc_077_015
- Term months12Source: doc_077_015
Documents
Updated 9 Oct 26- commercial
- delivery
- other
- presales
Folders and documents as a list
- Contracts (5)
- Draft Growth master services agreement draft · contract · 3 Jun 2024
- Signed Growth tier services agreement executed · contract · 19 Jun 2024
- Executed data processing agreement executed · dpa · 19 Jun 2024
- Signed Growth order form executed · order form · 19 Jun 2024
- Executed Growth tier order form executed · order form · 9 Jun 2025
- Correspondence (1)
- Notice of non-renewal issued · notice · 19 May 2026
- Onboarding (1)
- Onboarding plan, Growth tier issued · onboarding plan · 7 Jul 2024
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 10 May 2024
- Growth tier sales proposal issued · proposal · 15 May 2024
- QBRs (6)
- First QBR since go-live issued · qbr deck · 3 Dec 2024
- Mid-term QBR ahead of renewal issued · qbr deck · 2 Mar 2025
- Quarterly review ahead of renewal issued · qbr deck · 3 Jun 2025
- Quarterly business review, Growth tier issued · qbr deck · 3 Sep 2025
- Quarterly review ahead of first renewal issued · qbr deck · 30 Nov 2025
- Growth QBR ahead of renewal issued · qbr deck · 1 Mar 2026
- Renewals (4)
- Draft Growth renewal proposal draft · renewal proposal · 22 Apr 2025
- Growth renewal proposal for 2025 issued · renewal proposal · 25 Apr 2025
- Draft Growth renewal proposal draft · renewal proposal · 14 Apr 2026
- Growth renewal proposal, first renewal issued · renewal proposal · 17 Apr 2026
- Security (1)
- Security questionnaire for Growth evaluation issued · security questionnaire · 6 May 2024
- Success plans (1)
- First-term success plan issued · success plan · 5 Oct 2024
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Delancey Haig - Renewal Proposal v1 | Delancey Haig - Renewal Proposal | The draft renewal proposal of 14 Apr 2026 reports three high-priority tickets in thirty days. The final proposal of 17 Apr 2026 reports one in the last month. |
| Delancey Haig - Order Form (signed) | Delancey Haig - Renewal Proposal | The executed order form sets the nightly refresh by 07:00 customer local time. The 17 Apr 2026 renewal proposal states 07:00 UK time. |