Delancey Haig - Master Services Agreement v2
Documentdraft Delancey Haig · contract · draft · 3 Jun 2024
Unsigned draft Growth MSA dated 3 Jun 2024. Availability 99.5%, P1 first response 1 business hour, subscription £42k a year after a 5% first-term discount, plus a £12k one-off implementation fee. Not binding until both parties sign.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft Growth MSA dated 3 Jun 2024. Availability 99.5%, P1 first response 1 business hour, subscription £42k a year after a 5% first-term discount, plus a £12k one-off implementation fee. Not binding until both parties sign.
What it is: a draft master services agreement between BG-Demo and Delancey Haig for the Growth tier. It states "Draft. Not yet executed." and the signature block shows both parties as "Not yet signed".
Commits: term from 3 Jul 2024 to 2 Jul 2025, billed annually in advance on 30 days from invoice. Service credit is "10% of one month's fee for each month with an availability breach", availability only.
Unusual: the 5% discount applies to the first term only, and at renewal "the then-current list price will apply unless the parties agree otherwise in writing". Section 4.2 states no credit is payable for data freshness.
Not settled: section 7 leaves open the connector list and days to go live, the customer's signatory and billing contact, and customer legal review. The evidence does not show whether an executed version exists; if so, it would override these figures.
As found in this document
As at Fri 9 Oct 2026- Date end2 Jul 2025Source: the AI read of this record
- Date start3 Jul 2024Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by the standard morning time on business daysSource: the AI read of this record
- Service credit basisAvailability onlySource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Subscription price£41,800 (list £44,000 less 5%)Source: the AI read of this record
- Implementation fee£12,000 one-offSource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Delancey Haig - Master Services Agreement v2
Draft. Not yet executed. For discussion between the parties and subject to change.
Document date: 3 Jun 2024
Parties
| Party | Description |
|---|---|
| BG-Demo | A London data business providing B-Glass, built and run inside the Customer's own Snowflake account (the "Supplier") |
| Delancey Haig | A London recruitment group placing technology and finance professionals on contract and permanent terms (the "Customer") |
The Supplier's account owner for this agreement is Priya Raman, Account Executive. The Customer's customer success manager will be Daniel Okafor.
1. Purpose and scope
1.1 The Supplier will provide the Customer with the Growth tier of B-Glass so that client-account directors can see each client's vacancies, placements, invoices and complaints together in one place.
1.2 The Supplier will also deliver the Growth implementation described in the order lines below, including connecting the Customer's source systems to the brain.
1.3 The Growth tier includes pages, chat and search, the dashboards builder and quarterly business reviews, within the Growth user and connector allowances.
2. Term
Read the whole document (4,528 characters)
| Item | Detail |
|---|---|
| Start date | 3 Jul 2024 |
| End date | 2 Jul 2025 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
2.1 The subscription runs for one year from the start date and ends on the end date unless renewed in writing.
2.2 The Supplier's customer success manager will give the Customer notice ahead of the end date so that renewal can be discussed in good time.
3. Order lines and pricing
| SKU | Line | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 5% | £42k | Yes |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No |
Summary of charges
| Item | Amount |
|---|---|
| Annual recurring revenue (subscription) | £42k |
| One-off implementation fee | £12k |
| Total contract value | £54k |
3.1 The discount of 5% applies to the subscription line for the first term only. At renewal the then-current list price will apply unless the parties agree otherwise in writing.
3.2 The total contract value includes the one-off implementation fee and is not an annual price. The annual subscription price is £42k.
3.3 All amounts are in pounds sterling and exclude VAT.
4. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by the standard morning time on business days |
| Service credit basis | Availability only |
| Service credit | 10% of one month's fee for each month with an availability breach |
4.1 Service credits are the Customer's sole financial remedy for a failure to meet the availability commitment.
4.2 Service credits under the Growth tier are not payable for data freshness. The nightly refresh is a service commitment but does not carry a credit on this tier.
5. Customer responsibilities
5.1 The Customer will give the Supplier timely access to the source systems to be connected, including its CRM, accounting system and helpdesk, and will name a project lead for the implementation.
5.2 The Customer will keep its own administrator credentials secure and tell the Supplier promptly if an administrator leaves.
5.3 Changes to a connected system, such as a migration or a change of provider, should be notified to the Supplier in advance so that the connector can be maintained.
6. Data and confidentiality
6.1 The brain is built and run inside the Customer's own Snowflake account. The Customer remains the owner and controller of its data.
6.2 Each party will keep the other's confidential information confidential and use it only for the purposes of this agreement.
7. Open points before signature
- Confirmation of the connector list to be committed in the order form and the number of days each is to be live.
- Confirmation of the Customer's named signatory and billing contact.
- Customer legal review of the data and confidentiality wording.
8. Signature
This agreement is not binding until both parties have signed.
| For BG-Demo | For Delancey Haig | |
|---|---|---|
| Name | Priya Raman | To be confirmed by the Customer |
| Title | Account Executive | Authorised signatory |
| Signature | Not yet signed | Not yet signed |
| Date | Not yet signed | Not yet signed |
Unusual terms
As at Fri 9 Oct 2026- 5% discount on first term only
- Service credit not payable for data freshness
- Connector list and go-live days still open