Delancey Haig - Order Form (signed)
Documentexecuted Delancey Haig · order form · executed · 19 Jun 2024
Executed order form for the Growth tier and an eight-week implementation. Availability 99.5%, P1 first response 1 business hour, subscription £42k per year net of a 5% first-term discount. The one-year term ended 2 Jul 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Growth tier and an eight-week implementation. Availability 99.5%, P1 first response 1 business hour, subscription £42k per year net of a 5% first-term discount. The one-year term ended 2 Jul 2025.
What it is: an executed order form under the master subscription agreement, signed by both sides on 19 Jun 2024. It states that it prevails over any proposal, quote or earlier draft.
Commits: "Availability | 99.5%", "Priority 1 first response | 1 business hour" and a nightly refresh "Complete by 07:00 customer local time on business days". Billing is annual in advance, 30 days from invoice.
Unusual: the 5% discount "applies to the first term only", and credits are "Availability only", so stale data is still treated as available.
Not settled: the term ended on 2 Jul 2025 and the form says renewal needs "a new or amended order form". It does not show any renewal, the renewal price or the customer signatory's name.
As found in this document
As at Fri 9 Oct 2026- Date end2 Jul 2025Source: the AI read of this record
- Date signed19 Jun 2024Source: the AI read of this record
- Date start3 Jul 2024Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- Priority 1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for a month in which the availability commitment is missedSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Subscription price£41,800 annual recurring charge, net of discountSource: the AI read of this record
- Implementation fee£12,000 one-off, fixed feeSource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
- Implementation windoweight weeks, up to eight connectorsSource: the AI read of this record
The document
Body
Delancey Haig - Order Form (signed)
Status: Executed Version: 1 Order form date: 19 Jun 2024
This order form is made under the master subscription agreement between BG-Demo and Delancey Haig. It sets out the subscription and implementation services that BG-Demo will provide, the price, the term and the service levels. Where this order form differs from any proposal, quote or earlier draft, this executed order form prevails.
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BG-Demo | Delancey Haig |
| Location | London, United Kingdom | London, United Kingdom |
| Commercial contact | Priya Raman, Account Executive | Authorised signatory of Delancey Haig |
| Customer success manager | Daniel Okafor | Not applicable |
Background
Delancey Haig is a London recruitment group placing technology and finance professionals on contract and permanent terms. It is buying the Growth tier of B-Glass so that its client-account directors can see each client's vacancies, placements, invoices and complaints together in one place, inside Delancey Haig's own Snowflake account.
Services and charges
Read the whole document (5,132 characters)
| SKU | Description | Qty | Unit price | Discount | Net amount | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass, Growth tier subscription | 1 | £44k | 5% | £42k | Recurring, annual |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off, fixed fee |
Summary of value
| Item | Amount |
|---|---|
| Annual recurring charge (subscription, net of discount) | £42k |
| One-off implementation fee | £12k |
| Total contract value | £54k |
The total contract value is the sum of the first-year subscription and the one-off implementation fee. Only the subscription recurs; the implementation fee is charged once.
Discount
A discount of 5% applies to the Growth subscription. The discount applies to the first term only. At renewal the subscription is charged at the list price then in force for the tier, unless the parties agree otherwise in writing.
Term
| Subscription start date | 3 Jul 2024 |
| Subscription end date | 2 Jul 2025 |
| Term | One year |
| Renewal | Renewal is discussed ahead of the end date, with BG-Demo giving notice in good time. The subscription does not renew on changed terms without a new or amended order form. |
Billing and payment
| Billing frequency | Annual, in advance |
| Currency | GBP |
| Payment terms | 30 days from the date of invoice |
| Implementation fee | Invoiced once, as a fixed fee |
All amounts are stated exclusive of VAT, which is added at the prevailing rate where applicable.
What is included
Growth subscription
The Growth tier covers several teams within Delancey Haig and includes:
- the Growth user allowance and the Growth connector allowance, as set out in the standard tier description;
- pages, chat and search across the connected systems;
- the dashboards builder;
- quarterly business reviews led by the customer success manager;
- B-Glass built and run inside Delancey Haig's own Snowflake account.
Implementation
The implementation is a fixed-fee engagement over eight weeks. It covers setting up the brain in Delancey Haig's Snowflake account, connecting up to eight source systems, loading and checking the data, and training the client-account directors and their teams. Connectors named for this engagement are brought live within the agreed implementation window.
Delancey Haig will provide timely access to the systems being connected and a named point of contact for the duration of the implementation.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| Priority 1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
| Credit basis | Availability only |
Service credits under this order form are calculated on availability only. A brain that answers on data which has not refreshed is still treated as available for this purpose. Service credits are a one-off remedy and do not change the annual recurring charge.
General
- This order form is governed by the master subscription agreement already in place between the parties, and its terms apply to the services described here.
- Any change to the lines, price, term or service levels must be agreed in a written amendment signed by both parties.
- Add-ons such as additional users, additional connectors, Premium support or a Sandbox are not included and would be ordered separately.
- This document is the complete record of the commercial terms for the services described above.
Signatures
By signing below, the parties agree to the terms of this order form.
| For BG-Demo | For Delancey Haig | |
|---|---|---|
| Name | Priya Raman | Authorised signatory |
| Title | Account Executive | Authorised signatory of Delancey Haig |
| Signature | Signed | Signed |
| Date | 19 Jun 2024 | 19 Jun 2024 |
Unusual terms
As at Fri 9 Oct 2026- 5% discount on first term only
- service credits on availability only
- no renewal on changed terms without a new or amended order form