B-Glass
Neil Metcalfe

Neil Metcalfe

Person

Cairnlea Homes logo Cairnlea Homes · champion

Neil Metcalfe is the CRM-listed champion at Cairnlea Homes and the day-to-day contact through the Growth sale. He attended every call, relayed CFO Luke Kershaw's views, and worked on connector design. The evidence does not show a signed order form.

Who they are

Insight

As at Fri 9 Oct 2026

Neil Metcalfe is the CRM-listed champion at Cairnlea Homes and the day-to-day contact through the Growth sale. He attended every call, relayed CFO Luke Kershaw's views, and worked on connector design. The evidence does not show a signed order form.

Role: Head of Client Services in Glasgow, marked champion in the CRM. He ran the demos, agreed four connectors on 6 Jan 2025 and took the proposal to Luke Kershaw, the Chief Financial Officer.

Influence: He shapes the evaluation, but Luke approves and negotiates. On 10 Feb 2025 Luke said he and Neil can sign.

Watch: Luke's views often reach BG-Demo second-hand through Neil. The evidence does not show an executed order form or the agreed discount, and IT sign-off for API keys and Google Workspace was still pending.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

CRM records

OrganisationTitleRoleEmail
Cairnlea HomesHead of Client Serviceschampionneil.metcalfe@cairnlea.example

Activity

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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