Discovery call follow-up

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Tom Ashdown followed up a discovery call with Cairnlea Homes, who are looking at the Growth tier. CFO Luke Kershaw said the demo priority is call recordings alongside the customer database.

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As at Fri 9 Oct 2026

Tom Ashdown followed up a discovery call with Cairnlea Homes, who are looking at the Growth tier. CFO Luke Kershaw said the demo priority is call recordings alongside the customer database.

Ask: Luke, the Chief Financial Officer, agreed to a demo and set its priority: how the brain handles call recordings alongside the customer database.

Customer view: positive and specific. The Growth interest is for a post-completion customer care programme.

Next: Hannah is to contact Cairnlea for connector details and timeline, and the demo will use Cairnlea's own data.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2024-12-06

Last message2024-12-11

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Tom Ashdown 6 Dec 2024 15:37
to Neil Metcalfe, Luke Kershaw
Hi Neil and Luke, Great to hear you're looking at the Growth tier for your post-completion customer care programme. I'll get Hannah in touch about the connectors you'd need and the timeline. Let's get something in the diary for next week. Cheers, Tom
Luke Kershaw 9 Dec 2024 10:52
to Tom Ashdown
Hi Tom, Suits us. We're keen to see how the brain would handle call recordings alongside the customer database, so that's the priority for the demo. Luke
Tom Ashdown 11 Dec 2024 08:48
to Neil Metcalfe, Luke Kershaw
Hi Neil and Luke, Perfect. Hannah will reach out to get the details. We'll demo your own data, so it'll be real. Cheers, Tom

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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