Gary Underwood

Person

Chief Executive at Kestle Bay Hotels and the CRM economic buyer. He negotiated the Starter price on two calls and asked for ten percent off. The evidence does not show a signed order form.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Chief Executive at Kestle Bay Hotels and the CRM economic buyer. He negotiated the Starter price on two calls and asked for ten percent off. The evidence does not show a signed order form.

Role: Gary Underwood is Chief Executive at Kestle Bay Hotels, based in Truro, and is recorded in the CRM as economic buyer. He appears on two calls, the 14 Oct 2024 proposal walk-through and the 31 Oct 2024 negotiation. There are no email threads, tickets or deals on his record.

Influence: He sets the commercial terms. He said he was sold on the concept, then called the price steep and asked for ten percent off the first term. Sam Hollis made the case internally and both were named as signatories.

Watch: Cost and timeline matter most to him. The reads do not show the revised price or whether the order form was signed, so the deal remains an open item on this record.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Kestle Bay Hotels	Chief Executive	Economic buyer	gary.underwood@kestlebay.example

CRMmade from

Activity

11 Mar 2026eventData leaders conference (BG-Demo stand) Alice Brewer, Simon Harte, Sam Cheney, Margaret Cleland, Nicola Brearley, Shane Twomey, Owain Jenkins, Tyler Brookes, Brenda Oldroyd, Martina Engel, Eoin Hegarty, Karen Midgley, Robyn Tyson, Rhonda Stierwalt, Gary Underwood, Stuart Haworth, Conor Daly, Petra Lüders, Clare Huddleston+16
31 Oct 2024callKestle Bay Hotels / BG-Demo – Negotiation Tom Ashdown, Owen Tallis, Gary Underwood, Sam Hollis+1
14 Oct 2024callKestle Bay Hotels / BG-Demo – Proposal Tom Ashdown, Sam Hollis, Gary Underwood

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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