Annette Pocock

Person

Annette Pocock is Head of Operations at Cuckfield Insurance Brokers and the CRM champion. She joined all three sales calls in 2023 and asked about connectors, cost and security. The records show no signed order form.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Annette Pocock is Head of Operations at Cuckfield Insurance Brokers and the CRM champion. She joined all three sales calls in 2023 and asked about connectors, cost and security. The records show no signed order form.

Role: Head of Operations and CRM champion. She described the firm's client data as fragmented and joined the discovery, demo and proposal calls with Tom Ashdown.

Influence: Giles Hammond, the Managing Director, led the buying decisions and asked what to sign. Annette tested the practical points: connectors, cost, urgent data needs and security, and said the security answer reassured her.

Watch: The evidence does not show an executed order form, and no email threads or tickets are on record for her. The reads are from 2023, so her current involvement is not shown.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Cuckfield Insurance Brokers	Head of Operations	champion	annette.pocock@cuckfield.example

CRMmade from

Activity

19 Dec 2023callCuckfield Insurance Brokers / BG-Demo – Proposal Tom Ashdown, Annette Pocock, Giles Hammond
16 Nov 2023callCuckfield Insurance Brokers / BG-Demo – Demo Tom Ashdown, Tobias Renwick, Annette Pocock, Josie Packham+1
16 Oct 2023callCuckfield Insurance Brokers / BG-Demo – Discovery Tom Ashdown, Annette Pocock, Giles Hammond
8 Sep 2023dealCuckfield Insurance Brokers – New Tom Ashdown, Annette Pocock

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help