Kickoff call: finding a time this week

Hello Helen, Welcome aboard, and thank you for getting the paperwork back so quickly. Before we switch on the refresh, I would like us to hold the kickoff call so we agree the plan for the first few weeks. What I need from your side is a time that works for you and whoever will administer the brain day to day. I can do Thursday at 10:00 or Friday at 14:00. It will take about an hour. I will open with the plan, then we will go through the sources you want connected first and who holds the credentials for each. If you can, please have a rough list of the systems behind your tenant calls, repairs tickets, complaints and arrears ready. It does not need to be perfect. I will not start any connector until I have written access, so it helps to know early who needs to approve that. Thanks, Callie

Hello Callie, Thank you. Friday at 14:00 suits me better, as Thursday morning is taken up with the board pack review. I will bring Paul Rigby from the repairs side, as he will be running the brain day to day. I have a list of sources, but I should say now that the repairs figures do not yet reconcile to the housing management system, and the board will ask about that. I would like to understand early how the brain deals with it. On credentials, I will need to check with our IT team who can sign off access. I will come back to you before Friday. Kind regards, Helen