Hollowmere Care Group / BG-Demo – Demo
Callcompleted
Hollowmere Care Group · 18 Feb 2026 16:00
Demo of the brain on sample Hollowmere data across about forty homes. Natasha Pryor wants commissioner-visit reporting cut from two people most of a week, and the aim is a decision by 27 Mar 2026.
What was said
What this says
As at Fri 9 Oct 2026Demo of the brain on sample Hollowmere data across about forty homes. Natasha Pryor wants commissioner-visit reporting cut from two people most of a week, and the aim is a decision by 27 Mar 2026.
What happened: Theo Gallagher showed chat, the sources panel, an incident timeline and group pages on a sample of Hollowmere data. Natasha Pryor, Shona Barraclough and Josh Fairburn asked about evidence trail, gaps and where it runs.
Customer view: Natasha will not put anything before the board without the source. Josh said that running inside the customer's own Snowflake account makes the IT conversation easier.
Commercial: The decision date is 27 Mar 2026. The fee invoice view for the finance team was deferred to the next session, and the tier is not stated on the call.
Watch: Natasha wants a home manager view, otherwise it is no good to her. Shona asked to keep the gaps view.
Themes
As at Fri 9 Oct 2026Theme
Commissioner reporting across homes
Importance
neutral
Sentiment
positive
Voice
champion
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci confirms next steps in writing, with the architecture diagram Theo Gallagher promised.
- A solutions colleague joins next week to go through how each source connects.
- BG-Demo includes a home manager view and keeps the gaps view in the next session.
Risks
As at Fri 9 Oct 2026- Natasha will reject it if home managers cannot use it, so the home manager view must be shown.
- The decision date of 27 Mar 2026 leaves little time after the technical session.
Opportunities
As at Fri 9 Oct 2026- Fee income per home beside incidents is a view the customer has never had in one place.
- About forty homes give wide scope for a group-wide deployment.
Transcript
Matteo RicciHello, hello. Good afternoon, everyone. Can you all hear me alright?
Natasha PryorLoud and clear, Matteo. Afternoon.
Josh FairburnHi, yes, all fine here.
Shona BarracloughAfternoon. Sorry, I'm in a room with a very loud radiator. Shout if it's a problem.- Matteo RicciNot at all, we can hear you well. Theo is with me from the solutions side. Theo, I think you are on mute.
Theo GallagherSorry, afternoon all. Theo Gallagher. I'll be doing the driving today, so if you want me to slow down or go back, just say.- Matteo RicciThank you, Theo. Let me restate where we are, so we are all working to the same timeline. Today you see the brain on your own data. Next week we go through the technical side in more detail. And the aim is a decision by 27 March 2026. Does that still sound right to you, Natasha?
- Natasha PryorYes, that's what I told the board. And I'll be straight about what I want from today. The problem I want solved this month is that every commissioner visit, somebody has to pull family contact, incidents and fee invoices for each home, and it takes two people most of a week. I've done this before, at my last place, and the answer is never another spreadsheet.
- Matteo RicciUnderstood. And it is across about forty homes, yes?
- Natasha PryorAbout forty, Yorkshire and the North East. Some of them are fine and some of them shout very loudly, so let's start with the ones that shout loudest.
- Theo GallagherGood, that's a sensible place to begin. I have loaded a sample of your data into a demo space, so what you see is shaped like your homes, not a generic example. I'll share my screen now. Can you see it?
- Josh FairburnYes. Bit small, but yes.
- Theo GallagherLet me zoom. Better? Right. This is the chat. I'll ask it something plain: which homes have had a family complaint and an incident in the same month, and what did we invoice those homes?
- Natasha PryorMm. That is exactly the question the commissioner asks.
- Theo GallagherSo it comes back with a short list of homes, and for each one a summary. But the part I'd draw your attention to is the sources panel on the right. Every statement links back to the record it came from, the system, and when it was last refreshed.
- Natasha PryorGood, because that's my question. What's the evidence trail? I won't put anything in front of the board without the source behind it.
- Theo GallagherThen this is the bit to look at. Click any line and you land on the underlying record. It's not a paraphrase we can't evidence.
- Shona BarracloughCan I ask something from the quality side? If I wanted a single incident, not a summary, with who was notified and when, can it show that?
- Theo GallagherYes. Let me pick one of the sample incidents. Here, this fall in the sample home. It shows the incident record, the notification to the family, the follow-up call, in time order. If the notification isn't in a connected source, it says so rather than filling a gap.
- Shona BarracloughThat's useful. Our inspectors are more interested in what we didn't do than what we did, honestly.
- Matteo RicciThat is a fair point, and it is why we show the gaps. What does your regulator need to see, Shona, in a typical visit? Is it the incident, or the pattern across homes?
- Shona BarracloughBoth. Pattern first, usually, then they pick a home and drill in. Pattern is where we struggle.
- Theo GallagherThen let me show the pages view. This is a page the brain keeps up to date for each home: contacts, incidents, invoices, open actions. And this one is across the whole group, ranked by the number of open items.
- Natasha PryorCan I sort that by the homes with the most family contact in the last month? That's my shouting list.
- Theo GallagherYes, give me a second. There. Same list, ordered by contact volume. You can save that as a page and it refreshes overnight.
- Josh FairburnWhere does all this sit, though? Is it your platform or ours? I'm the one who will have to explain it to IT.
- Theo GallagherFair question. It runs inside your own Snowflake account. We build and operate it there, but the data never leaves your environment, and you hold the keys. I'll put that in writing, with the architecture diagram, afterwards.
- Josh FairburnOkay. That makes the IT conversation a lot easier.
- Theo GallagherOne more thing before we stop. The fee invoices. Here the accounting system feeds in, so for each home you can see invoiced against paid, and set it beside the contact and incident history. Graham's team, I think, would want that view.
- Natasha PryorOur finance people, yes. Let's keep that for the next session, but I like it. Fee income per home next to incidents is something we have never had in one place.
- Matteo RicciThen let me confirm what happens next, in writing, after this call. My colleague from the solutions side will join next week to go through how each source connects and what Josh will need to do. Natasha, is there anything you would like us to bring that we haven't shown?
- Natasha PryorA view of what a home manager would see, not just head office. If they don't use it, it's no good to me.
- Matteo RicciNoted. We will include that.
- Shona BarracloughAnd please keep the gaps view. Thanks, all.
- Matteo RicciWe will. Thank you everyone, speak soon.
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