Shona Barraclough

Person

Quality and Compliance Manager at Hollowmere Care Group, based in Leeds. A hands-on user and platform admin whose focus is inspector evidence and compliance checks. Her compliance questions may widen the security review.

made from

Who they are

Insight

Current to 11 Oct 26

Quality and Compliance Manager at Hollowmere Care Group, based in Leeds. A hands-on user and platform admin whose focus is inspector evidence and compliance checks. Her compliance questions may widen the security review.

Role: Quality and Compliance Manager at Hollowmere Care Group, CRM role user, with a platform account created on 2026-04-01 and admin rights. She took part in the 18 Feb 2026 demo and the 2 Jul 2026 training, and raised one ticket on filtering incidents by home.

Influence: she shapes how the brain is judged on compliance and inspector evidence. The evidence does not show her holding budget or signing authority.

Watch: Josh Fairburn expects she may have more compliance questions during the security review. She also asked about naming individual residents, and Josh is writing up a position with the data protection lead.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Hollowmere Care Group	Quality and Compliance Manager	user	shona.barraclough@hollowmere.example

CRMmade from

Activity

24 Sep 2026eventYour renewals, read by the brain Alice Brewer, Louise Carver, Douglas Baird, Greg Haskins, Raj Sandhu, Nate Feldman, Lotte Vermeulen, Rania Khoury, Tamsin Nancarrow, Rosa Ellwood, Tammy Ledbetter, Steven Holroyd, Russell Bland, Daan Visser, Fleur Jansen, Marloes de Vries, Andrea Neumann, Owain Jenkins, Asif Nuttall, Julian Gatcombe, Niall Sutherland, Wesley Crabtree, Jörg Zimmermann, Sierra Valdez, Angus Macrae, Graham Rowntree, Shona Barraclough, Josh Fairburn, Pieter van Dam, Cian Farrell, Gráinne Lynch, Jonas Lehmann, Mike Delaney, Andre Holloway, Nicola Shaw, Neil Ashworth, Lorraine Kowalczyk, Philip Annear, Graeme Charlton, Ruud Verhoeven, Mirjam Hendriks, Tyrell Haynes, Ingrid Solberg+40
2 Jul 2026callHollowmere Care Group / BG-Demo – Training Hamza Akhtar, Shona Barraclough, Josh Fairburn
7 May 2026ticketHow to filter incidents by home location? Shona Barraclough, Bethan Lister
19 Feb 2026email_threadThank you for the demo, and next steps Matteo Ricci, Theo Gallagher, Natasha Pryor, Josh Fairburn, Shona Barraclough+2
18 Feb 2026callHollowmere Care Group / BG-Demo – Demo Matteo Ricci, Theo Gallagher, Natasha Pryor, Josh Fairburn, Shona Barraclough+2

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header. Type a question, or pick one of the examples.

Search finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Glass Claude Project, where Claude answers from the same data using the B-Glass tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email support@b-glass.example or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help