Search not finding IDs with dashes

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Tannahill Systems · Search not finding IDs with dashes

Scott Galbraith reported that searching for IDs with dashes returns no results, but searching without the dashes works. Bethan Lister reproduced the issue and escalated to engineering.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Scott Galbraith reported that searching for IDs with dashes returns no results, but searching without the dashes works. Bethan Lister reproduced the issue and escalated to engineering.

Problem: Search function removes dashes from search input before matching. This breaks lookups for any IDs that contain dashes, which is common in many business systems.

Handling: Bethan Lister reproduced the issue and identified the root cause in an internal note: search removes dashes from input before matching. She escalated to Samir Haddad in engineering. Scott asked about workarounds while waiting for the fix.

Watch: This is a significant search reliability issue affecting daily workflows. The support team uses ID lookups regularly and this blocks their work.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)101

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created · Scott Galbraith 3 Feb 2025 12:26
Our support team can't search for IDs that have dashes in them. When they search for an ID with a dash, nothing comes back, but searching without the dash works. This is affecting how we find records. How do we search for IDs with dashes?
Public reply · Bethan Lister 3 Feb 2025 14:07
Hi Scott, can you try that and tell me what you see? Are you searching from the dashboard or somewhere else? Thanks, Bethan
Internal note · Bethan Lister 5 Feb 2025 13:17
Reproduced: search removes dashes from input before matching. Escalating to Samir in engineering.
Public reply · Scott Galbraith 5 Feb 2025 14:09
Thanks for looking into it. Is there anything we can do on our side while this is being fixed?
Status change · Bethan Lister 20 Feb 2025 15:55
Status change · 24 Feb 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help