Search filter not working correctly
Ticketclosed
Carrowkeel Software · Search filter not working correctly
Carrowkeel Software reported search filtering bug: 'status: active' was returning archived properties. Olivia Grant identified a partial-match bug in the query engine. Customer found workaround using advanced search syntax; fix targeted for following week.
What happened
What this says
As at Fri 9 Oct 2026Carrowkeel Software reported search filtering bug: 'status: active' was returning archived properties. Olivia Grant identified a partial-match bug in the query engine. Customer found workaround using advanced search syntax; fix targeted for following week.
Problem: Search filtering not working correctly; partial-match bug returns unintended results.
Handling: Niamh reported 29 Jun 2026 via email. Olivia responded in 265 minutes (4.4 hours), asked for examples. Identified the bug in query engine on 30 Jun 2026 and explained the root cause. Fix targeted for following week. Niamh found a workaround using advanced search syntax with full status strings.
Watch: Customer can work around the issue. Monitor for fix release.
Details
Updated 9 Oct 26Trail
created · Niamh Fogarty 29 Jun 2026 13:05Hi, I've run into a bug with the search function. When I search for properties with a specific status, like 'status: active', I'm getting results that don't match. I got back several properties that are marked as archived in Zendesk, not active. This has happened a couple of times now, so it's not a one-off. Can you take a look? Thanks, Niamh- Public reply · Olivia Grant 29 Jun 2026 17:30Hi Niamh, Thanks for reporting that. Search returning the wrong results definitely needs investigating. Can you give me a couple of examples: property names or IDs, and what status they're showing versus what you searched for? Also, when did you first notice this happening? I'll get looking into it. Olivia
- Public reply · Olivia Grant 30 Jun 2026 11:32I've checked the search logs and found the issue. The status filter isn't doing an exact match against the Zendesk status field, it's doing a partial match instead. That's why archived properties are showing up when you search for active. It's a bug in the query engine. We're working on a fix and should have it deployed next week. Olivia
- Public reply · Niamh Fogarty 30 Jun 2026 12:58Thanks for tracking that down, Olivia. How long until the fix goes live? Is there a workaround I can use in the meantime?
- Public reply · Niamh Fogarty 30 Jun 2026 15:39Actually, I've found a workaround: if I use the advanced search syntax and specify the full status string, it works properly. I'll use that until you've got the permanent fix deployed.
- Status change · 14 Jul 2026 23:59